Sony SAT-B3, SAT-A4 Limited Warranty, Directv Systems, About Sony Customer Support

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Limited Warranty

DIRECTV Systems

SONY ELECTRONICS INC. (“SONY”) warrants this Product (including any accessories) against defects in material or workmanship as follows:

1LABOR. For a period of 90 days from the original date of purchase, if the Product is determined to be defective, SONY will repair or replace the Product at no charge. After this 90 day period, you must pay for all labor charges.

2PARTS. For a period of one (1) year from the original date of purchase, SONY will supply, at no charge, new or rebuilt replacements in exchange for defective parts. Any replacements will be warranted for the remainder of the original warranty period or ninety (90) days from installation by SONY’s authorized facility, whichever is longer.

3ACCESSORIES. Parts and labor for all accessories are for one

(1) year.

4IN-HOME. For a period of one (1) year from installation date, if the unit was professionally installed by a SONY authorized DIRECTV System Installer and the LNB (Electronic Antenna Element) fails to function properly, SONY will repair or replace the LNB with a new or rebuilt part. Labor to repair or replace the LNB (after 90 days from purchase) will be at your expense. If no problem is found, or any other item fails, it will be your responsibility to pay the installer their regular rate for an in-home service call.

To obtain warranty service, you must take the Product, or deliver the Product freight prepaid, in either its original packaging or packaging affording an equal degree of protection, to a SONY authorized DIRECTV System service facility. Please see the telephone number at the end of this section for a number to call to locate the closest facility.

This warranty does not cover customer instruction, installation, setup adjustments or signal reception problems.

This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of, or to any part of the Product, including the antenna. This warranty does not cover improper installation (if self-installed), loss of use of the product, or wasted programming charges due to product malfunction. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by SONY to service the Product. This warranty does not cover Products sold AS IS or WITH ALL FAULTS. This warranty is valid only in the United States.

Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the unit is within the Warranty period must be presented to obtain warranty service.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. IN NO EVENT SHALL SONY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT. UNDER NO CIRCUMSTANCES SHALL SONY’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

This warranty is invalid if the factory applied serial number has been altered or removed from the Product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. In addition, if you enter into a service contract with the SONY Partnership within 90 days of the date of sale, the limitation on how long an implied warranty lasts does not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

For your convenience, SONY ELECTRONICS INC. has established telephone numbers for frequently asked questions. To locate the servicer or dealer nearest you, for assistance or resolution of a service problem, or for product information or operation, call:

SONY SATELLITE SYSTEM INFORMATION CENTER

1-800-838-7669 (Sony)

For an accessory or part not available from your authorized dealer, call:

1-800-488-7669

About Sony Customer Support

Every Sony brand DIRECTV System comes with Sony’s Express Support at no charge to you. In the event of a system failure, our Express Support Program can have a replacement receiver on its way to you via overnight Federal Express (for calls Monday- Friday until 7:30 pm Eastern Time; Saturday delivery depends upon zip code). All it takes is a valid credit card to cover a security deposit, and Sony will pay freight in both directions. Our Express Support continues with our 800 number, staffed by dedicated technical representatives who can answer questions on dealer locations, system operation, installation, hookup, accessories, and how to get the most out of your home entertainment system. Sony’s Express Support program: another expression of our commitment to excellence in customer service.

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Contents Directv Digital Satellite Receiver For Hardware and Installation Telephone Line InterruptionFor Programming Trademark and CopyrightsContents Features Excellent PerformancePremium Entertainment Convenience and Ease-of-UsePackage Contents Push and slide open the battery compartment Inserting Batteries into the Remote ControlTo install the batteries Remote Control for Model SAT-A4 Remote Control for Model SAT-B3 VCR Control ButtonsButton Arrow ButtonsUsing a Program Guide Moving Around A Program GuideUsing the Station Index Moving Around Station IndexPress Index to bring up the Station Index SAT-B3 PressConnecting Your Directv System OverviewOptional Connections TV With RF Connector OnlyTV Only TV With A/V Connectors TV and VCR Access Card Optional Connections Digital Satellite Receiver Connecting the IR Blaster IR SensorSetting Up the RF Antenna SAT-A4 Only To set up the RF antennaSetting Up Your Directv System Viewing Satellite Programs Viewing Cable or Off-Air ProgramsUsing the Directv System Features If Your System Is Not Completely Installed Before You Get StartedDirectv UssbUsing the On-Screen Displays Highlight and Select HighlightSelect Example Highlight and SelectDisplaying the Program Guide To display the Master GuideFeatures of the Program Guide Master GuideScrolling Direct Station TuningMoving Through the Program Guide Displaying Favorite Stations Exiting the Guide One Button RecordingTo toggle through the three variations of program guide There are two ways to exit the program guideSelecting a Program from the Guide Ordering Pay Per View ProgramsTo order a PPV program listed in the program guide About Copy-ProtectionSelecting a Category List To select a guide type Selecting a Different Category Guide or ListSelecting a Category Guide Type Selecting a Guide Time Selecting a Guide CategoryTo select a future program guide To select a program guide categoryTo select a program guide subcategory How Category Guide Category List Change Main MenuSelecting a Guide Subcategory To display the Station Index To move through the Station IndexDisplaying Favorite Stations in the Station Index Selecting a Program from the Station IndexSetting Up the Timer Setting the TimerTo set the timer Select OK to save your settingsSetting the Daily/Weekly Timer To change, check, or clear timer settingsTo set up the Favorite Station Guide Using the Favorite Station GuidesSetting Up and Using the Favorite Station Guides Favorite Station Guide Favorite Title To clear a Favorite Station button setting To set up or display a different Favorite Station GuideCreating a Custom Favorite Station Guide Title To set other Favorite Station buttonsDisplaying the Program Banner To display the program bannerTo clear the program banner Press the Display buttonUsing the Display Feature Stations with program description RowsPage Using the Options Menu Options Menu appears Displaying the Options MenuTo bring up the Options Menu Checking and Cancelling PPV Purchases To display the Review/Cancel Purchases screenTo bring up the Set Display Options screen Setting Display OptionsSetting the Colors To set the Jump Mode Setting the Station OrderSetting the Jump Mode Using the Jump Loop Feature Using Jump LoopsSetting Locks and Limits To display the Locks and Limits screenTo set a ratings limit Setting a Spending Limit Setting a Ratings LimitTo set a spending limit Setting Pay Per View Lock Setting Station Locks SET Station LocksTo lock an unlocked system Locking Your SystemOverriding the System Lock To unlock a locked system Setting Up a List of Custom Stations To see the results of your Custom Stations settingsSelect OK when you’re finished setting skipped stations To define a list of custom stationsUsing the Auto Skip Feature To use the Auto Skip featureTo determine which audio track is available Setting Audio OptionsUsing the on-screen menus Programs broadcast in multiple languages Setting a Default LanguageTo set a default language Setting Dolby Digital SAT-A4 only To set Dolby DigitalHow to Determine When You’ve Received Mail Reading Your MessagesDisplaying Your Messages To display your messagesReading a Message To read a messageAppears with a checkmark ü beside it. Then select Read Full text of the message appearsSelecting Data Services Selecting a Data ServiceTo select a data service Select Data Services from the Options MenuChanging the Default Data Service Setting the Baud RateTo change the data service for all stations Select one of the followingUsing the Setup Menu Displaying the Setup Menu Setup Menu appearsSetting Up the Satellite Dish Antenna VCR Recording VCR RecordingCode M l Select Access Card from the Setup Menu Replacing Your Access CardTo replace your access card Select OK from the Replace Access Card screen To set the aspect ratio Setting the Aspect RatioSelect OK to return to the Setup Menu To select IR or RF transmission Setting Up the Remote Control SAT-A4 OnlySelecting IR/RF Transmission SAT-A4 Only Setting the Security Code SAT-A4 Only Select the Digital Satellite Receiver’s RF Security CodeSet the Remote Control’s RF Security Code Displaying the Programmable Codes To display the list of programmable codesIf The System Test Reports Any Problems Select System Test from the Setup Menu Select TestRunning a System Test To run the System TestDisplaying Troubleshooting Information To display troubleshooting informationDisplaying Help, Tips, and Shortcuts To display tips and shortcut informationOther Information Button Description Location and Function of ControlsFront Panel Connector Description Cable Type Back Panel SAT-A4Back Panel SAT-B3 Using the Remote Control SAT-A4 Remote ControlOutside Panel SAT-A4 Button Operates DescriptionSAT Inside Panel SAT-A4 SAT-B3 Remote Control Button Oper Description AtesProgramming the Remote Control To Check if the Code Number WorksProgrammable Codes TV CodesCable Box Codes SAT-A4 Only VCR CodesTroubleshooting SymptomSymptom Possible Causes and Remedies Via the Purchase menu optionCustomer Support on page 2 for customer support information Telephone numbersPrecautions Service Requirements FCC Regulations and InformationFCC Registration Information Radio Interference InformationAbout Sony Customer Support Limited WarrantyDirectv Systems Specifications Output JacksIndex Buttons 7, 8, 26, 82Power buttons 7, 8, 78, 81, 83, 84 power indicator
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