Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV HD Receiver. If you experience the following:
4Image freezes
4Audio freezes
4Blank screen
4Won’t respond to front panel button or remote control
Try one of these:
4Press the red RESET button behind the access panel door on the front of the DIRECTV HD Receiver, then wait for program guide information to be acquired.
4If the problems persist, try unplugging the power cord of the DIRECTV HD Receiver for 15 seconds to 2 minutes, then plug it in again.
4Running the System Test (later in this section) can also help you diagnose and solve many common problems.
System Upgrades
Your DIRECTV HD Receiver is able to receive upgrades or modifications to some of its features and functions. These modifications will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an upgrade or modification is sent, you may experience a disruption in reception for a minute or two. Your reception should return to normal after the modification is complete. Your receiver must be plugged in to receive any upgrades. Do not unplug your receiver while an upgrade is in progress. Please consult the Upgrade Menu to find a schedule of upgrades or modifications planned by DIRECTV.
Note
Troubleshooting
TIP
You can find additional troubleshooting help at DIRECTV.com.
If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your |
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home for a fee to set up your digital satellite receiver and instruct you on its operation. For details about |
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this service, call | Chapter 5 | 71 |