DirecTV H10 manual Turns off while playing, Top and bottom of program image is cut off

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Turns off while playing

4Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn on again.

4Unplug DIRECTV HD Receiver for a few minutes, then plug back in. If this happens frequently, the voltage in your house may be abnormally high or low.

4Consider using a surge protector or line conditioner.

4If your TV turns off while playing, and other lights/appliances in your house do too, you may have blown a circuit breaker or be experiencing a power outage.

4Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are affected.

DIRECTV HD Receiver turns on or changes channels unexpectedly

An autotune may have been activated. See page 45.

Top and bottom of program image is cut off

If you connect your TV to one of the composite video out jacks (Video Out, S-Video Out or TV Out), and you view a high-definition program with the DIRECTV HD Receiver’s RESOLUTION button set to either 720p or 1080i, the picture will be slightly cropped at the top and bottom. To avoid this problem, set the RESOLUTION button to the 480p/i position by pressing the RESOLUTION key on the front panel of your DIRECTV HD Receiver.

The message “(Due to) Copyright restrictions…” appears on-screen

This means that the program you’re trying to watch may not be viewable on some outputs. Use a different connection from the DIRECTV HD Receiver to your TV (see page 28 for details).

74Troubleshooting

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Contents Directv HD Receiver User Guide Using the Remote Section Title Table of Contents Chapter Introduction WelcomeGreat features About Your User GuideDefining High-Definition Types of TV BroadcastsEquipment You’ll Need What You Can WatchResolution & Interlacing ResolutionInterlaced & Progressive Aspect Ratio Screen FormatsFull TVs showing 169 programsLetterbox ZoomDefining High-Definition TVs showing 43 programs Pillar boxDefining High-Definition Dolby Digital Recommended audio format for Hdtv is Dolby DigitalChapter Before you begin Package Contents Making the Right ConnectionsSafety & Care Be sure to…Safety & Care Care of Your Receiver Helpful Hardware References GeneralDigital Cables & Connections Hdmi Jack and CableComponent Video Output YPbPr Digital Audio Outputs Optical Jack and Cable Digital Audio Outputs Coaxial Jack and CableStandard Cables and Connections Video Jack and CableAudio/Video A/V Jack and Cable Line Splitter Other ConnectionsTelephone Jack and Cord RF Remote Antenna Jack and CableOptional Audio/Video and Electronics Getting Familiar Directv HD Receiver Front PanelInsert your Directv Access Card Receiver Rear Panel Getting Familiar Choose the Setup That Suits You OUTHigh Quality Connection Getting Connected Good Quality Connection Guided Setup and Activation Hdtv settings in Guided SetupOptions For Changing Video Output Format Button on your remoteResolution button on the front panel of the receiver Settings Front Panel Remote Control UnitUsing Your IR/RF Remote to Control Your Directv HD Receiver Receiving Local Off-Air Broadcast Channels Don’t Wait, Activate Watching TV Guide Autotune Pay Per View What’s On Watching TVChannel Banner Music Channels Guide Overview of the Directv Advanced Program GuideGetting Around in the Guide Info Screen Autotune Great way to catch all your favoritesAutotune Pay Per View Page Chapter Quick Menu What’s on the MENU?Info & Test SettingsSetup Sat & AntReset AudioDisplay Schedule History SchedulerTo Do List PurchasesFavorites Parental ControlsAudio Options Category Sort Pay Per View Find By You can find a program by Title, Person, Keyword or ChannelRecent Finds Date & Time Select Settings, then Favorites FavoritesPrevious Channels Caller ID & Messages Caller IDMessages Parental Controls RatingsChannel Blocks SpendingHours Now, lock itLet me in… Then Select Parental ControlsChapter Perform a Code Search on Your Remote Control Other InformationTroubleshooting System UpgradesDirectv HD Receiver Problems Progress bar freezes during Satellite Data AcquisitionProblems with Caller ID Directv HD Receiver will not turn onTurns off while playing Top and bottom of program image is cut offMessage Due to Copyright restrictions… appears on-screen Closed caption displays overlap Audio, no videoLoss of local, off-air Atsc channels No program information on some off-air channelsTroubleshooting Cannot change black bars Blank screenTroubleshooting Remote Control Problems Problems with the remote controlRemote control indicator light starts flashing TV Problems TV turns on or changes channels unexpectedlyNo video with TV connected to Hmdi jack Running the System Test First make sure thatFine-Tuning the Signal Limited 90 DAY Warranty Limited Warranty Make Sure YOU Keep Directv Directv Protection Plan Sign UP for the Directv Protection Plan Today FCC Customer Information FCC Customer Information Other Information FCC Customer Information Registration Information Product RegistrationProduct Information Page Index Directv Protection Plan 88Index Page Icon Reference Those Arrow thingiesWe’re always here to help