DirecTV H10 manual Closed caption displays overlap, Audio, no video

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Troubleshooting

Closed caption displays overlap

If you turn on closed captions on both your DIRECTV HD Receiver and your TV, you may see overlapping closed captions. To avoid this, turn on closed captions on only one or the other, not both.

Left/right side of screen doesn’t match with TV in HDMI/Component mode

Your particular brand of TV may use a different screen offset. Press the MENU key, then press SELECT on Settings. Select the HDTV item in the left menu, then select the Centering tab on the HDTV screen. Follow the onscreen instructions to adjust the left/right side of the screen.

Audio, no video

Video mode set to 720p, TV only supports 1080i. Also, if your receiver is set to Native mode, some programs are in 720p and might not show video when viewed. To fix this problem, change the output mode to 480p or 1080i only. Change the output mode in System Setup as follows:

4Press MENU.

4Press SELECT on Settings in the Quick Menu.

4Select Setup in the Quick Menu.

4Select HDTV from the left menu.

4Select the Resolution tab.

4Select a TV resolution option that shows the resolutions supported by your TV.

4You can also change the Native option on this screen.

Chapter 5

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Contents Directv HD Receiver User Guide Using the Remote Section Title Table of Contents Chapter Welcome IntroductionAbout Your User Guide Great featuresTypes of TV Broadcasts Defining High-DefinitionWhat You Can Watch Equipment You’ll NeedResolution Resolution & InterlacingInterlaced & Progressive Screen Formats Aspect RatioZoom TVs showing 169 programsLetterbox FullDefining High-Definition Pillar box TVs showing 43 programsDefining High-Definition Recommended audio format for Hdtv is Dolby Digital Dolby DigitalChapter Making the Right Connections Before you begin Package ContentsBe sure to… Safety & CareSafety & Care Care of Your Receiver General Helpful Hardware ReferencesHdmi Jack and Cable Digital Cables & ConnectionsComponent Video Output YPbPr Digital Audio Outputs Coaxial Jack and Cable Digital Audio Outputs Optical Jack and CableVideo Jack and Cable Standard Cables and ConnectionsAudio/Video A/V Jack and Cable RF Remote Antenna Jack and Cable Other ConnectionsTelephone Jack and Cord Line SplitterOptional Audio/Video and Electronics Directv HD Receiver Front Panel Getting FamiliarInsert your Directv Access Card Receiver Rear Panel Getting Familiar OUT Choose the Setup That Suits YouHigh Quality Connection Getting Connected Good Quality Connection Hdtv settings in Guided Setup Guided Setup and ActivationFormat Button on your remote Options For Changing Video OutputResolution button on the front panel of the receiver Front Panel Remote Control Unit SettingsUsing Your IR/RF Remote to Control Your Directv HD Receiver Receiving Local Off-Air Broadcast Channels Don’t Wait, Activate Watching TV Guide Autotune Pay Per View Watching TV What’s OnChannel Banner Music Channels Overview of the Directv Advanced Program Guide GuideGetting Around in the Guide Info Screen Great way to catch all your favorites AutotuneAutotune Pay Per View Page Chapter What’s on the MENU? Quick MenuSat & Ant SettingsSetup Info & TestAudio ResetDisplay Purchases SchedulerTo Do List Schedule HistoryParental Controls FavoritesAudio Options Category Sort Pay Per View You can find a program by Title, Person, Keyword or Channel Find ByRecent Finds Date & Time Favorites Select Settings, then FavoritesPrevious Channels Caller ID Caller ID & MessagesMessages Ratings Parental ControlsSpending Channel BlocksNow, lock it HoursThen Select Parental Controls Let me in…Chapter Other Information Perform a Code Search on Your Remote ControlSystem Upgrades TroubleshootingProgress bar freezes during Satellite Data Acquisition Directv HD Receiver ProblemsDirectv HD Receiver will not turn on Problems with Caller IDTop and bottom of program image is cut off Turns off while playingMessage Due to Copyright restrictions… appears on-screen Audio, no video Closed caption displays overlapNo program information on some off-air channels Loss of local, off-air Atsc channelsTroubleshooting Blank screen Cannot change black barsTroubleshooting Problems with the remote control Remote Control ProblemsRemote control indicator light starts flashing TV turns on or changes channels unexpectedly TV ProblemsNo video with TV connected to Hmdi jack First make sure that Running the System TestFine-Tuning the Signal Limited 90 DAY Warranty Limited Warranty Make Sure YOU Keep Directv Directv Protection Plan Sign UP for the Directv Protection Plan Today FCC Customer Information FCC Customer Information Other Information FCC Customer Information Product Registration Registration InformationProduct Information Page Directv Protection Plan 88 IndexIndex Page Those Arrow thingies Icon ReferenceWe’re always here to help