Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Q1: I cannot control my slide show, and the laser pointer and LED illumination light are also not working.
A1: Check the following:
1.Make sure the on/off switch on the remote control is in the “on” position (up).
2.Make sure there is a CR2032 coin cell battery with the printed text face up inside the battery compartment and that the battery compartment cover is locked tight.
3.Consider the possibility that the battery might be weak and needs to be replaced. See Maintenance section to replace it.
4.Make sure the remote control is not physically damaged (such as from being dropped or crushed).
Since the slide show controls, laser pointer, and LED illumination light are all not working, the most likely cause is one of the above. Although it is possible that the remote control is not working for one reason and the laser pointer for a different reason, if the LED illumination light is also not working, it seems to be a power or damage problem. It is also possible the remote control is defective, but it is not likely. If nothing works after you replace the battery and the remote control is not physically damaged, contact us for support.
Q2: I can control my slide show, and the illumination light is working, but my laser pointer is not working.
A2: Since the LED illumination light is still working, it is likely that the laser pointer has been disabled (accidentally or intentionally). See Operation section to
Stagehand User’s Manual, page 16