Frequently Asked Questions (FAQs)
9.Make sure your computer is running a compatible operating system (Windows Vista or XP or Mac OS X).
10.Mac OS X, some presentation programs, and some versions of PowerPoint may not respond to certain Stagehand keyboard commands. Check that by doing the same commands on a keyboard that Stagehand sends and see how the program responds.
11.Make sure you are using the Stagehand slide show control buttons correctly per the Operation section. Note that the up and down buttons are reprogrammable and might have been intentionally or accidentally reprogrammed.
12.If you have many programs running or many open windows on your computer, try shutting some of them to see if computer memory issues are causing the problem.
13.It is possible that the USB receiver does not recognize the signals (ID code or channel) from your remote control. If the LED on the USB receiver does not flash when you send commands from the remote control, the receiver does not recognize the signals. See Operation section “Reprogram USB receiver” to teach the receiver the ID code and channel of your remote control.
14.Try moving closer to the USB receiver to see if signal distance is a factor.
15.Remove, or move away from, any objects located between the remote control and the USB receiver that might be diminishing the signal.
16.It is possible another device’s RF signal is interfering. Verify by trying to use the remote control and receiver in a different location, and if that does not work, try reprogramming the channel of the remote control (see Operation section “Reprogram remote control ID and channel”).
17.Make sure you have administrator privileges on your computer since in some cases proper installation might not occur without such privileges.
Stagehand User’s Manual, page 18