Frequently Asked Questions (FAQs)
Q4: Can I use a USB hub, USB extension cable, or laptop docking station?
A4: In principle yes, but you might find sometimes hubs and docking stations do not work.
Q5: What should I do if there are multiple Stagehand remote controls in use in close proximity to each other and the signal of one is interfering with another?
A5: The Stagehand and its receiver are set to a random Stagehand ID code and RF channel in the factory, and only remote controls and receivers set to the same ID code and channel can communicate with each other. It is very unlikely that two new Stagehand sets would be operating on the same ID code. A much more likely cause is that the USB receiver that is being interfered with has been intentionally or accidentally reprogrammed either to accept additional ID codes or all ID codes. If the former, the offending remote control would had to have been sending a signal at just the time the receiver was being reprogrammed to accept additional ID codes. See Operation section for information about how to reprogram the receiver to accept only one ID code and channel and/or a different ID code and channel.
Q6: My laser beam and/or LED illumination light is dim and/or flickers.
A6: Try replacing the battery with a new one. See Maintenance section.
Q7: My laser beam and/or LED illumination light does not stay on long.
A7: The battery may be weak, or you may be pushing the button for longer than Stagehand allows. Both the laser pointer and LED light have automatic off features to protect against accidental or excessive battery drain. Release and push the button again to turn it back on.
Stagehand User’s Manual, page 19