Frequently Asked Questions (FAQs)
Q3: I cannot control my slide show, but my laser pointer and LED illumination light are working.
A3: Check the following:
1. Make sure you have a slide show open and that the slide show responds to buttons on your keyboard (if it does not respond to the keyboard, it also will not respond to Stagehand commands).
2.Make sure you are using a Stagehand USB receiver and that the receiver is fully plugged into the USB port (a solid color LED on the receiver indicates it has power from the computer, and a flashing LED indicates it is receiving signals from the remote control).
3.Try a different USB port on the computer.
4.Make sure that when you plug the receiver into a computer the very first time, you wait for the computer
5.If you are using a USB hub, USB extension cable, or a laptop docking station, try instead plugging the USB receiver directly into the computer.
6.Try rebooting your computer (you can try rebooting both with and without the Stagehand USB receiver left plugged in).
7.Try using your Stagehand on another computer. If it works on another computer, then the problem on your own computer might be the operating system, presentation program or version, administrator privileges, or some other unknown conflict.
8.If the battery is weak (possibly indicated by a dim and/or flickering laser beam and/or LED illumination light), the RF signal from the remote control might not be strong enough. Try replacing the battery with a new one. See Maintenance section.
Stagehand User’s Manual, page 17