Atek electronic RM200 user manual Try a different USB port on the computer

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Frequently Asked Questions (FAQs)

Q3: I cannot control my slide show, but my laser pointer and LED illumination light are working.

A3: Check the following:

1. Make sure you have a slide show open and that the slide show responds to buttons on your keyboard (if it does not respond to the keyboard, it also will not respond to Stagehand commands).

2.Make sure you are using a Stagehand USB receiver and that the receiver is fully plugged into the USB port (a solid color LED on the receiver indicates it has power from the computer, and a flashing LED indicates it is receiving signals from the remote control).

3.Try a different USB port on the computer.

4.Make sure that when you plug the receiver into a computer the very first time, you wait for the computer pop-up message to say that it recognizes this new device and it is ready to use.

5.If you are using a USB hub, USB extension cable, or a laptop docking station, try instead plugging the USB receiver directly into the computer.

6.Try rebooting your computer (you can try rebooting both with and without the Stagehand USB receiver left plugged in).

7.Try using your Stagehand on another computer. If it works on another computer, then the problem on your own computer might be the operating system, presentation program or version, administrator privileges, or some other unknown conflict.

8.If the battery is weak (possibly indicated by a dim and/or flickering laser beam and/or LED illumination light), the RF signal from the remote control might not be strong enough. Try replacing the battery with a new one. See Maintenance section.

Stagehand User’s Manual, page 17

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Contents Stagehand Contents Need Help? TelephoneSupport@atek.com Safety Information Laser PointerFeatures Plug & play installation. No software installationFeatures Installation Installation Start slide show F5 command OperationAdvance and reverse slides Laser pointer Black screen B commandExit slide show Esc command LED illumination lightWhite screen W command Toggle window Alt-Tab commandDisable laser pointer Default settings for the up and down buttons are Up button Reprogram up and down buttonsReprogram remote control ID code and channel Why reprogram the remote controlHow to reprogram the remote control Why reprogram the receiver Reprogram USB receiverHow to reprogram the receiver Add ID code and channel Then quickly release the button within 1.5 secondsThen quickly release the button within two seconds Accept all ID codes and channelsFrequently Asked Questions FAQs Try a different USB port on the computer Frequently Asked Questions FAQs Frequently Asked Questions FAQs Q9 Can I control multiple computers with one remote control? Q16 Does Stagehand control a projector? Frequently Asked Questions FAQs Compatibility and Specifications Maintenance Canada Regulatory ComplianceFCC Notice LaserOne Year Limited Warranty RemediesLimitation of Liability Contact Information Other Atek Products RM200UMV1