Troubleshooting, continued
| Problem |
| Possible Solution |
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30. | Devices are grayed out in the Device Selection | • | A recording is in progress requiring the use of RECORD OUTPUT jacks. Cancel |
| menu or the PIP Selection menu. |
| the recording to select the device. |
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| • Digital channels and media cards cannot display in the PIP. | |
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31. | Cannot see the A/V Receiver menu. | • | The A/V Receiver is not connected to any input of the TV. To check the A/V |
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| Receiver menu, temporarily plug into an unused input of the TV. Then select |
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| Review from the Setup Menu, turn the input On to view the A/V Receiver menu. |
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32. | Screen is black when trying to view digital | • | The PerfectColor™ color balance has been incorrectly set. Use the Advanced |
| channels or IEEE 1394 device. |
| menu to reset the color balance. |
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| |
33. | The REC button is not working, or, on the | • The device does not support recording, such as a DVD player. | |
| Transport menu the record key is grayed out and | • Recordings cannot be initiated from the Transport menu when using an IEEE | |
| not available. |
| 1394 device. Press REC instead. The Record menu displays allowing setup of a |
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| recording. |
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34. | A program recorded on your TV is distorted when | • | TV was set to Anamorphic when program was recorded. Record programs in |
| played on a 4:3 TV. |
| Cropped mode if playing back on a 4:3 TV. |
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| |
35. | Excessive digital artifacts when viewing an IEEE | • The IEEE 1394 cable is too long (15 feet between devices is the maximum length). | |
| 1394 device. | • There may be a slow device in the middle of the IEEE 1394 network. Move the | |
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| slow devices to the end so that connections for faster devices do not pass |
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| through them. |
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| |
36. | Cannot see a picture from a DV Camcorder. | • Go to Device Selection menu and select analog connection. | |
|
| • Connect the DV Camcorder to analog input (for example, | |
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| from the main menu, then Change. At the Change screen, select the camcorder. |
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| On the Name screen, check Analog Connection. Select the device and on the |
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| following screen, select which analog input was used, and check audio and/or |
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| video. |
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| |
37. | DVCR analog/digital problems. | • If the tape is currently playing but no picture displays, there may be a mismatch of | |
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| the media with the display. Press DEVICE to display the Device Selection menu. |
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| Press ENTER for the DVCR device. If digital is selected, try analog, or if analog is |
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| selected, try digital. |
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| |
38. | • Digital cable signals on IEEE 1394 can exceed the data rate standards supported | ||
| outs (loss of picture or sound), or no playback. |
| by DVCR. |
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39. | There is no audio and video from the IEEE 1394 | • | The device is not turned on. Turn the device power on. |
| device. | • No media (tape or disc) is inserted into the device. | |
|
| • The media is blank (has no recording). | |
|
| • The play command failed - Try pressing play again on the device’s remote control | |
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| or front panel. |
|
| • The device is already in use (for example, the device is currently recording). | |
|
| • The source is | |
|
| • The device’s digital video signal is not supported by the TV, such as DV video, | |
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| common with camcorders. Use analog connections instead, if available. |
|
| • The device is not an audio/video device. | |
|
| • Too many other devices are already communicating over IEEE 1394. Remove or | |
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| stop some devices and try again. |
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40. | The IEEE 1394 Device is not listed in the Device | • | The device is unchecked in the Review screen. Select the NetCommand menu. |
| Selection menu. |
| Through Review, verify the device is checked. |
|
| • The IEEE 1394 plug is disconnected or loose. | |
|
| • The IEEE 1394 Device has not been powered On. Turn on. | |
|
| • The device has not been discovered. | |
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| • The device is not an Audio/Video device | |
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| |
41. | The IEEE 1394 device cannot be selected. | • The device may be busy, either recording or a | |
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| established. Cancel the recording or |
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| |
42. | DEVICE MENU button does not display a menu. | • The IEEE 1394 device does not provide a menu. | |
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| • The TV cannot support IEEE 1394 menus. See page 59. | |
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92 | Chapter 7. Troubleshooting |