Mitsubishi Electronics WS-65515A, WS-65615A, WS-73615 Troubleshooting, Problem Possible Solution

Troubleshooting

	Problem		Possible Solution
1.	The TV remote control does not work.	• Check that the batteries are installed correctly.
		• Check that the select switch is set to “TV”.
		• Be no further than 20 feet from the TV when using the remote control.
		• Program the remote control to operate the TV (Appendix C).
2.	The TV takes several seconds to respond.	• It is normal for digital channels to take longer to tune in.
		• Press ENTER after a channel number to avoid delays.
		• Use a 4 digit number for an over-the-air digital channel
		• Use a 6 digit number for cable digital channels
3.	Cable provider needs information to start	• On the remote control, press TV MENU and then enter the numbers
	CableCARD™ service.		999 to display the Host ID and CableCARD™ ID information.
4.	You cannot access a channel.	• Use number keys instead of CHANNEL up/down.
		• Be sure the channel you want to view is in memory.
		• Check that the TV is turned to the correct device or antenna for
			that channel, by pressing the DEVICE button.
		• Make sure the V-Chip lock is off.
		• If tuned to Digital channels, have physical channel in memory.
5.	On-screen displays appear each time you	• This is part of normal TV operation.
	change a function.
6.	You cannot program the TV to turn on	• The TV may be locked.
	automatically (timer function)	• The clock may not be set.
7.	There is no sound even when the volume is	• Check audio source in Device Menu.
	turned up.	• Check to see if the MUTE button is on.
		• The TV’s “Listen to:” setting may be set to SAP.
		• Check that the “TV Speakers” setting is On in the Audio/Video menu.
8.	NetCommand unable to learn specific device	• Device does not use IR format for remote control signal. ITT and
	keys.		RF formats cannot be learned.
		• Room lighting may affect the signal. Have the remotes very close
			(6 inches or less) to the TV during Learning.
		• If using a Mitsubishi remote control make sure slide switch is not
			set to TV position.
		• Some but not all device key functions can be learned by
			NetCommand. For example, POWER and PLAY may be learned,
			but other functions may not.
		• The signal from the remote control may not be strong
			enough. Insert fresh batteries and try Learning again.
9.	You have forgotten your V-Chip passcode.	• See Appendix A, Bypassing the V-Chip Lock.
10.	PIP does not display a picture.	• Make sure the V-Chip lock is off.
		• Not all inputs can be displayed as a PIP.
11.	Digital channels do not appear in PIP.	•	Only analog sources are available for PIP’s.
12.	Not all channels appear in multiple PIP/POP.	•	Digital channels do not display in PIP/POP.
13.	The sound does not match the screen picture.	• NetCommand® is setup incorrectly.
		• The TV’s “Listen to:” setting may be set to SAP.
		• If using stereo or A/V receiver speakers, check their input selection.
		• If using stereo or A/V receiver, check that AUDIO 2 of MONITOR
			OUTPUT on TV’s back panel is connected to the A/V receiver and
			AUDIO 2 is the setting in NetCommand.
14.	There is a large black or gray rectangle on the	• The TV’s analog closed captioning has been set to “text” mode in
	screen.		the Captions menu. Turn off because there is no text information
			being broadcast.
15.	You cannot see a picture when playing a VHS	• Display the Device Selection menu and select the correct VCR.
	tape.	• Check your VCRs owner’s guide for further trouble shooting.
16.	V-Chip is not working.	• Make sure that V-Chip is On.
		• If V-Chip Hours are currently set to disable the V-Chip lock, the
			V-Chip will not block programming.
17.	The TV will not turn on after being plugged in.	• If green light on front panel is blinking, wait for at least one
			minute for the light to turn off, then press Power again.
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