Philips DCR 2021 user manual Troubleshooting, Problem Possible cause Action

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12 Troubleshooting

Please be aware that new software may change the functionality of your receiver.

Should you experience any difficulties with the operation of the receiver, please consult the relevant section of this manual, including this Troubleshooting section. If the problem cannot be solved, call your dealer or a customer service adviser.

Problem	Possible cause		Action
The LED on the front panel	Faulty power supply	Check that the power cord with
does not light up.		AC adapter is correctly connected.
		Disconnect this cord and reconnect
		it to ensure it is in place.
		Check that the power is available at
		the wall socket.
No sound or picture but the	Receiver in “low power”	Press	on the front panel.
front panel LED is lit in red.
No sound or picture but the	Receiver is in standby	Press P+, P-, or any number key of
front panel LED is lit in orange.		the remote control.
No sound or picture but the	Poor signal	Check the connections at the wall
front panel LED lit in green.		socket and receiver.
		Check signal quality using the Scan
		item of the Premiere menu.
	Receiver in TV mode	Press TV/STB on the remote
		control once or twice.
	Poor SCART connections	Check the SCART connections.
The remote control does not		Make sure the receiver is on.
operate your receiver.		Make sure you are pointing the remote
		control at the receiver front panel.
		Check the batteries in your remote control.
		Check that the receiver and remote
		control configurations match: refer
		to paragraph 11.2.2.
	You have changed your remote	Try setting your remote control
	control batteries.	again as described in paragraph 11.2.
The picture appears frozen		Press	on the receiver front
and the remote control does		panel for at least 5 seconds.Your
not operate your receiver.		settings will not be lost. Release the
		button and wait for the LED to
		turn either red for “low power”,
		orange for standby, or green for TV
		mode respectively.You can then
		continue with normal operation.
On-screen display working	Poor reception/signal	Check the installation.
but there is no reception