Change the TV Scart Output

Problem	Possible cause	Action
Intermittent reception	Faulty connections	Check all connections and cable.
		Check signal quality from the Scan
		item of the Premiere menu.

The picture is not sharp and	TV SCART output format not	Change the TV SCART Output
on-screen text is difficult to	set to RGB	setting to RGB from the System
read.		Settings screen. Refer to
		paragraph 10.5.2.
	TV SCART not connected to the	Refer to your TV user manual.
	RGB capable SCART socket of
	your TV set.
	Inappropriate SCART cable	Use the SCART cable supplied with
		your receiver.

The picture on some	The broadcast is probably in	Check the receiver TV screen
channels seems to have been	wide screen and the receiver	format setting, following the
stretched or squashed.	settings may not be correct.	information in paragraph 10.5.1. If you
		have a wide screen TV, you may also
		need to check the settings on your TV.

Even if you use the number keys, you cannot access a particular channel.

The parental lock has been activated on this channel and a message asks for your password.

Your subscription rights do not include this channel

Enter your password to access the channel or remove it as a locked channel.

Select another channel.

There is no channel corresponding to this number.

You set a timer but did not	The recorder was set incorrectly.	Make sure that your recorder is set for
record what you wanted.		the same time as your Digital-Receiver.
	The recorder was not	Make sure you have programmed
	programmed.	your recorder.

The order of the channels	They have been re-arranged as	Refer to this chapter to change the
has changed.	described in paragraph 10.2.2.	order again.

You have forgotten your		From the main menu, press 5 to go
password		to the For Parents screen.When
		prompted, enter the following 4-digit
		code: 1911.Then enter 1234 as your
		current password, and proceed as
		described in paragraph 10.4.

You have forgotten your		Depending on your smart card,
KDG or Premiere PIN-Code.		either call the KDG Call Centre on:
		0180/xxx xx xx for Germany
		01/xxxxx xxx for Austria
		or call the Premiere Call Centre on:
		0180/551 00 00 for Germany
		01/49166 200 for Austria

For problems that are not related to KDG or Premiere channels or the KDG or Premiere smart card, but rather due to your receiver, call the Philips Call Centre on 0180/500 75 31* from Germany, or 0820 400 039* from Austria.

* open 7 days from 08.00 to 23.00 - 0.12 Euros/min

Problem

password

to the For Parents screen.When