Philips Digital Video Recorders installation instructions Troubleshooting

14	TROUBLESHOOTING
TROUBLE		CHECKS	ADJUSTMENTS
No video on one or more		Verify proper 1 Volt p-p video	Correct any coax, power or
cameras on MON A		level input on affected channel(s)	camera problems.
		and make sure no ground loops exist.
Black screen on MON B output		Same as above.	Clear the alarm and check the
			other channels.
No audio on playback		Verify channel 1 video and audio	Make programming
		are enabled in the menus. Audio	changes for video and audio.
		can only be heard if full screen
		playback is viewed on the monitor
		for camera #1.
Temperature Alarm flashes		Ensure the environmental temperature	Move the unit to a
on-screen every 30 minutes		is within the maximum and minimum	temperature-controlled area
		limits.	within the maximum and
			minimum limits.
Can’t access the menu		Incorrect or lost password.	Contact Bosch Security Systems
			Technical Support for password
			reset instructions.
Hi-Q Management Utility		Wrong network connection.	Program proper IP address
can’t access Hi-Q			into the Hi-Q.
Cannot view Quad screen		Ensure MON A LED is lit.	Press Monitor, ensure the A
on MON A			LED is lit, then press Quad.
Hi-Q Recorder Splash screen		Verify input AC voltage is within	If necessary to maintain a
periodically flashes on MON A		the maximum and minimum limits	constant AC input voltage,
		and is constant.	install UPS system.
Scheduled recording did not happen		Calendar is disabled.	Enable calendar via menu. If
			already enabled, verify the
			current profile settings.
Hi-Q does not detect disk array as		Ensure the initial power up procedure	Follow initial power up
archive device		was followed (See Section 10.2)	procedure. If followed, verify
			SCSI cable is connected securely
		Ensure proper communication between	to the proper host port of the
		the two devices via the Hi-Q	disk array.
		<Data Storage> <<Archive>>; the
		screen should show the disk array
		archive device type.

33