Philips 58PFL4909, 58PFL4609 Wireless LAN connection fails or wireless connection is poor

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Closed Captions

Closed Captions are displayed as a white box. No Closed Captions are displayed in the Closed Captions-Supported Program.

Interference from buildings or weather conditions may cause Closed Captions to be incomplete if watching Analog TV signals.

Broadcasting Station may shorten the program to insert advertisements. The Closed Caption Decoder cannot read the information of the shortened program.

Black Box is displayed on the TV Screen.

The text mode is selected for caption. Select CC-1, CC-2, CC-3 or CC-4.

Software update

A message appears on the screen prompting for software update again.

When you start up the TV or a net service after executing the software update, a message may appear on the screen prompting for software update again. In this case, please select Update to start USB update or network update. L p. 42

Network

Cannot connect to the network.

Check if the Ethernet cable connection is properly made. Turn On the modem or broadband router.

Check the network settings.

Check if the broadband router and/or modem is correctly connected. Sometimes video quality is poor when using the wireless LAN.

The wireless network connection quality varies depending on the distance or obstacles (e.g. wall, basement, 2nd floor) between the TV Wireless LAN Adapter and the wireless router (access point), from other wireless networks, and brand and type of the wireless router (access point). When using the Wireless LAN of the TV, it is suggested to place the wireless router as close as possible to the Television.

Wireless LAN connection fails or wireless connection is poor.

Check the installation location of the TV and wireless router (access point). Signal quality may be affected for the following reasons.

Interference of other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.

There are floors or walls between the wireless router and TV.

If the problems continue even after checking the above, try making a wired LAN connection.

Cannot use the wireless connection.

Check if the Wireless LAN Access Point (AP) (e.g. wireless router) is oriented properly or not placed too close between them.

Once you have activated the wireless connection please wait 30 seconds for the connection to be established after Turning On the Unit, before trying to access network features such as Net TV.

Cannot use Netflix feature.

Check if the network connection is properly made.

Visit http://www.netflix.com on your PC and become a Netflix member.

Some network services may not be available in your country.

Cannot add movies or TV episodes to the Instant Queue.

Visit www.netflix.com on your PC.

Even though the speed of the Internet connection improves during playback, the picture quality of Netflix streaming movie does not improve.

The picture quality does not change during playback. It differs depending on the speed of Internet connection at the time of loading.

Cannot use VUDU feature.

VUDU is available only in the United States and Mexico.

Check if the network connection is properly made.

Cannot rent or buy movies / TV episodes on VUDU.

You need to activate the VUDU account. For detailed information, please visit the service providers website at http://www.vudu.com

Log into your account at http://my.vudu.com and check your payment information.

The picture quality of streaming movie (Netflix, VUDU or Target Ticket) is poor.

Check the speed of your Internet connection. You need speeds of at least 8 Mbps to this player for high quality uninterrupted playback.

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Streaming movie (Netflix, VUDU or Target Ticket) often stops or starts buffering during playback.

Contact your Internet service provider to troubleshoot your Internet connection for speed and line quality. Consistent line quality and speed are very important for Internet video playback.

Cannot connect to the network while my PC is connected to the network.

Check the content of your Internet service contract to see if your Internet Service Provider prevents multiple terminals connecting at the same time.

Cannot use Easy Connect (WPS) to connect to the Access Point.

Connect the Unit to the Access Point using Scan or Manual entry mode. If the Access Point’s security mode is set to WEP*, change the setting to WPA or WPA2 (recommended), then try Easy connect (WPS) again. (For Access Point configuration, please consult its user manual or manufacturer.)

*WEP is not recommended to be used due to its Major security flaws. Change the Security protocol on the wireless router to WPA or WPA2 (recommended) mode.

Folder or files stored on DLNA home media server are not displayed in the file list or cannot be played back.

Check the setting on your home media server. (Refer to the user manual of the home media server.)

Check the network connection and settings.

Cannot use Pandora feature.

Check if the network connection is properly made.

Pandora is available only in the United States.

You must create a Pandora account and activate this Unit. Activating Pandora L p. 48

Cannot get into the PC's screen even the Philips Wirelessconnect is launched.

Make sure if the network connection is connected properly.

Check if your PC runs Philips Wirelessconnect.

Make sure your TV and PC are connected on the same network.

I have a 1.8GHz CPU but Wirelessconnect does not work on my PC.

For smooth operation of your PC while Philips Wirelessconnect is running you need a mainstream dual core processor from IntelN or AMD.

IntelN : Core™ 2 Duo or Core™ i3/5/7 @ 1.8GHz or higher.

AMD : Athlon™ II X2, Turion™ II Dual-Core or Phenom™ X2 @ 2GHz or higher.

Note(s)

The LCD screen is manufactured to provide many years of useful life. Occasionally a few non active pixels may appear as a fixed point of blue, green or red.

This is not to be considered a defect in the LCD screen.

Some functions are not available in specific modes, but this is not a malfunction. Read the description in this User Manual for more details on correct operations.

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Contents Register your product and get support at Contents Product Safety Notification M6 x 0.787 20mm Left and right sideBottom Sanus PLA50BPhilips Trade Name Responsible Party Model Address Telephone NumberTheir respective owners CinemaNow is supported in 58PFL4909 onlyTarget Ticket is supported in 58PFL4909 only Packaging Positioning the TV Regulatory NoticesEnvironmental Care Preparing to Move/Ship the UnitFeatures Supplied AccessoriesGetting Started Attaching the Base Stand AssemblyInstalling the Remote Control Batteries Slide the battery cover off the back of the Remote ControlReturns to the previously viewed Channel Remote ControlTo enter 2.1, press PREV.CHControl Panel TerminalsVideo Connecting Antenna or Cable / Satellite / Iptv Box Plugging in the AC Power CordAudio L/R cables Selecting your Connection quality Connecting your DevicesComposite Analog Video Connection Connecting the TV to the Internet using an Ethernet cableHDMI-ARC Connection Component Analog Video ConnectionHDMI-DVI Connecting the TV to the Internet using a Wireless LANPC Connection Digital Audio Output ConnectionWxga USB Memory StickVGA XGAPicture a Initial SetupStop SkipSound a Press OK to finish Settings assistantCancel PersonalUse your TV Switching on your TV and putting it in Standby modeAdjusting Volume Switching ChannelsGuide to Home menu Access the Home menuEnable or disable RC key forwarding from the Home menu Watching Channels from an External DeviceSelect a list of favorite channels Using auto modeSwitch to one of the channels on a list Create and use lists of favorite channelsChanging Picture Format YES TV Screen informationMPEG1 MPEG4Music MP3 Picture JpegVideo Making more use with your TV When the Setting is completed, press Q Menu or Back to exitSettings assistant Start now Picture Backlight SoundContrast Features BrightnessSharpness Advanced settings Hdtv Equalizer Start now Sound Balance Auto volume leveling OffTV speakers Headphone volume Digital output format Auto sound PersonalCaption settings Child and Ratings Lock Sleep timerChild lock Movie ratings lock Setting TV and movie ratingsChannel lock TV ratings lockChange PIN LanguageCanadian English or Canadian French Ratings Uninstall channels Channel installationWeak channel installation Installation modeUse Philips EasyLink Setting your location to homeTV placement PreferencesRC key forwarding Select EasyLink Hdmi CECDevice List Master EasyLink Auto TV OnNetwork Network settings assistantManual network settings WPA/WPA2 Setting status Proxy configurationConnection test Home network Return your settings to default valuesReset network settings Checking your current software versionUpgrading the software Preparing for the software upgradeUSB upgrade An empty clean formatted USB Memory StickVudu deactivation Automatically check for latest softwareNetflix deactivation Netflix ESN1GB RAM Philips WirelessconnectInstall Philips Wirelessconnect Using Philips WirelessconnectGuide to Dlna View photos, play music and watch videos using DlnaBefore using Dlna Using DlnaView your pictures using Dlna Listen to music using DlnaWatch videos using Dlna Net TV Creating a New Station PandoraN operationsActivating Pandora Adding Pandora User AccountsQuestion Answer Useful tipsUnusual picture appears and the TV does Not operate TroubleshootingWireless LAN connection fails or wireless connection is poor Maintenance InformationGlossary Specifications VHFUHF Shipping charges to return defective product to Philips WarrantyLicense A4D52UH / A4D5AUH