Axis Communications P7210 user manual Symptoms, Possible Causes and Remedial Actions

Page 52

AXIS P7210 Video Encoder

Troubleshooting

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see .

The product is located on a

If the IP address intended for the product and the IP address of the computer used to access the

different subnet

product are located on different subnets, you will not be able to set the IP address. Contact your

 

network administrator to obtain an IP address.

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 49.

52

Page 51 Page 53
Image 52
Page 51 Page 53
Contents Axis P7210 Video Encoder About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P7210 Video EncoderConnectors and Buttons BNC ConnectorNetwork Connector Hardware OverviewConnector Power ConnectorAudio Connector RS485/RS422 ConnectorHardware Overview LED Indicators Color IndicationAccessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariAccessing the Product Access from the Internet Set the Root PasswordNetwork TCP/IP Advanced Click Use HttpsControls on the Live View Live ViewAxis Media Control viewer toolbar PTZ Controls AMC Audio ControlsAxis P7210 Video Encoder How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Click Save to apply the new settings Pixel CounterImage 264Camera Settings Quad streamStream Profiles Image AppearanceImage Settings OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabPrivacy Mask Using Overlay Text in an Action RuleGo to Events Action Rules Audio Modes Video and Audio Audio SettingsAudio Input Audio Clips Audio OutputLive View Config Live View ConfigDefault live view video Default Viewer for Browsers Viewer SettingsUser Defined Links Output ButtonsGo to Setup Live View Config Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomDevice Settings PTZ Pan Tilt Zoom Guard TourAdvanced LimitsInstalling a PTZ driver OSD MenuDetectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Events EventsSetting Up an Action Rule TimePTZ Control Go to Events Action Rules and click AddRecipient Use with action RecipientsGo to Events Recipients and click Add Setting Up an Email Recipient SchedulesRecurrences Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee To install a self-signed certificate Click Install certificate and upload the certificateDate & Time Audio SupportBasic TCP/IP Settings System Options NetworkAdvanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPQoS Quality of Service UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Storage BonjourSD Card Go to System Options Storage and click SD CardPorts & Devices Network SharePorts COM PortSystem Options Maintenance SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigScripting File UploadAxis P7210 Video Encoder Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings SettingsStorage and disk management problems Storage disruptionRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Technical SpecificationsFunction/group Specifications System Application Memory PowerConnectors WeightTechnical Specifications Connectors Function Pin SpecificationsRS-485/422 Connector Performance ConsiderationsAudio Input Audio Output Function PinAxis P7210 Video Encoder M3.8
Top Page Image Contents