Axis Communications P7210 Key frames, Status and Network indicator LEDs are flashing red rapidly

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AXIS P7210 Video Encoder

Troubleshooting

Lower frame rate than	See Performance Considerations, on page 59.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 56.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.

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Contents Axis P7210 Video Encoder Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P7210 Video EncoderNetwork Connector Connectors and ButtonsBNC Connector Hardware OverviewAudio Connector ConnectorPower Connector RS485/RS422 ConnectorHardware Overview LED Indicators Color IndicationAccess from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariNetwork TCP/IP Advanced Accessing the Product Access from the InternetSet the Root Password Click Use HttpsLive View Controls on the Live ViewAxis Media Control viewer toolbar PTZ Controls AMC Audio ControlsAxis P7210 Video Encoder Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Image Click Save to apply the new settingsPixel Counter 264Stream Profiles Camera SettingsQuad stream Image AppearanceOverlay Image Image SettingsOverlay Go to Video & Audio Video Stream and select the Image tabUsing Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Video and Audio Audio Settings Audio ModesAudio Input Audio Clips Audio OutputLive View Config Live View ConfigDefault live view video User Defined Links Default Viewer for BrowsersViewer Settings Output ButtonsGo to Setup Live View Config PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAdvanced Device SettingsPTZ Pan Tilt Zoom Guard Tour LimitsInstalling a PTZ driver OSD MenuCamera Tampering DetectorsDetectors Motion DetectionGo to Detectors Motion Detection Set Up Motion Detection WindowsMotion Detection Parameters Parameter Object Size History Sensitivity DescriptionAudio Detection Events EventsPTZ Control Setting Up an Action RuleTime Go to Events Action Rules and click AddRecipients Recipient Use with actionGo to Events Recipients and click Add Recurrences Setting Up an Email RecipientSchedules Go to Events Schedules and click AddRecording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersIeee CertificatesGo to System Options Security Ieee Date & Time To install a self-signed certificateClick Install certificate and upload the certificate Audio SupportBasic TCP/IP Settings System Options NetworkNTP Configuration Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPUPnPTM QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM RTP/H.264SD Card StorageBonjour Go to System Options Storage and click SD CardPorts Ports & DevicesNetwork Share COM PortSupport Overview System Options MaintenanceSupport System OverviewScripting Reset to Factory Default SettingsPlain Config File UploadAxis P7210 Video Encoder Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsRe-mount the storage device Storage and disk management problemsStorage disruption Reformat the SD card and then click MountTechnical Specifications Technical SpecificationsConnectors Function/group Specifications System ApplicationMemory Power WeightTechnical Specifications Connectors Function Pin SpecificationsAudio Input Audio Output RS-485/422 ConnectorPerformance Considerations Function PinAxis P7210 Video Encoder M3.8