Axis Communications P7210 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P7210 Video Encoder

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the > with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis P7210 Video Encoder Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P7210 Video Encoder Table of ContentsHardware Overview Connectors and ButtonsBNC Connector Network ConnectorRS485/RS422 Connector ConnectorPower Connector Audio ConnectorColor Indication Hardware Overview LED IndicatorsStart a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserClick Use Https Accessing the Product Access from the InternetSet the Root Password Network TCP/IP AdvancedLive View Controls on the Live ViewAxis Media Control viewer toolbar AMC Audio Controls PTZ ControlsAxis P7210 Video Encoder Axis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream 264 Click Save to apply the new settingsPixel Counter ImageImage Appearance Camera SettingsQuad stream Stream ProfilesGo to Video & Audio Video Stream and select the Image tab Image SettingsOverlay Overlay ImageUsing Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Video and Audio Audio Settings Audio ModesAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault live view video Output Buttons Default Viewer for BrowsersViewer Settings User Defined LinksGo to Setup Live View Config PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomLimits Device SettingsPTZ Pan Tilt Zoom Guard Tour AdvancedOSD Menu Installing a PTZ driverMotion Detection DetectorsDetectors Camera TamperingParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionAudio Detection Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleTime PTZ ControlRecipients Recipient Use with actionGo to Events Recipients and click Add Go to Events Schedules and click Add Setting Up an Email RecipientSchedules RecurrencesContinuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityIeee CertificatesGo to System Options Security Ieee Audio Support To install a self-signed certificateClick Install certificate and upload the certificate Date & TimeSystem Options Network Basic TCP/IP SettingsHost Name Configuration Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationFTP NAT traversal port mapping for IPv4RTP/H.264 QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMGo to System Options Storage and click SD Card StorageBonjour SD CardCOM Port Ports & DevicesNetwork Share PortsSystem Overview System Options MaintenanceSupport Support OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis P7210 Video Encoder Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsReformat the SD card and then click Mount Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Technical SpecificationsWeight Function/group Specifications System ApplicationMemory Power ConnectorsFunction Pin Specifications Technical Specifications ConnectorsFunction Pin RS-485/422 ConnectorPerformance Considerations Audio Input Audio OutputAxis P7210 Video Encoder M3.8