Intellinet Network Solutions INT-PSNC-UM-1106-06 Camera does not send any e-mails. Why?

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7. The camera does not send any e-mails. Why?

1.The problem occurs because the camera cannot contact the E-mail server Check:

-Is the e-mail (SMTP) server address correct? (Network Configuration)

-Did you specify the correct gateway IP address? (Network Configuration)?

-Did you specify correct DNS servers? (Network Configuration)

-Did you enter the correct e-mail address? (Event Trigger Configuration)

-Did you specify the e-mail title? (Event Trigger Configuration)

2.The e-mail server denies the delivery request from the camera

Check:

-Is a valid sender address specified? (Network Configuration)

-Did you activate SMTP authentication? (Network Configuration)

-Did you enter the correct Username and Password for SMTP authentication? (Network Configuration)?

Also be sure to have the latest firmware installed in case you experience difficulties. Possible compatibility problems are likely to be resolved in newer firmware versions.

8. How do I activate the FTP upload function?

( ) send captured image to FTP server Activate this option.

FTP Server (max 30 characters)

Type in the IP address or domain name of the FTP server (if you enter the domain name, you must have proper DNS servers set up in the network configuration).

FTP Server Port

By default, the FTP service runs on port 21. If your server runs on a different port, you can enter the correct port here.

User ID (max 30 characters)

Enter a valid FTP server user name.

Password (max 30 characters)

Enter a valid FTP server password.

Directory (max 30 characters)

Enter the directory on the server where the images are to be uploaded.

FTP Rename enable

Activate this option if you want the server to rename the image after the upload is completed.

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Contents PRO Series INT-PSNC-UM-1106-06Table of Contents Electromagnetic Compatibility EMC SafetyRadio Transmission Regulatory Information Important Notices Video Standard and Product ClassificationProduct Overview Main Features and BenefitsAbout the Pro Series Network Cameras and Video Servers Package Contents Physical DescriptionMPEG4 CCD and Cmos Camera Front View Operating Status LED Power LEDRear View MPEG4 CCD IR Camera Power Connector Ethernet Reset Speaker OutNetwork Video Server Video Input Video Output On Air Network LEDVandal Proof Dome Camera Front View Dome GlassTamper-proof screws Vari-focal lens 4-9 mmImage Capture LED Jpeg Cmos Camera 550710 Front/Top ViewNetwork Activity LED Installation Summary and Examples Network ConnectorRS232 Connector Power ConnectorPage Assigning an IP Address and Accessing the Camera’s Homepage Connecting the Camera to a PCSetting up the IP Address Using IP Installer Accessing the Camera’s Homepage Starting the Web BrowserMS Internet Explorer MPEG4 Stream Mode Username and Password Behind a FirewallActiveX Installation for MS Explorer Users automatic Page Homepage Options MPEG4 Cameras Audio Video SizeSave Snapshot Administrator Menu Install XviDRecord Video LogoutHomepage Options Jpeg Cmos Camera ExpansionFrame rate Show Only ImageAdjusting the Focus Adjusting the Camera LensReplacing the Lens Administrator Menu Overview of the Administration MenuQuality Rate ControlBit Rate Page Resolution Display Name/Location StampDisplay Time/Date Stamp Vertical Flip and Horizontal FlipBrightness De-InterlaceContrast Load Default Values HueSaturation Color KillerMPEG4 Cmos Cameras Auto ExposureMinimum Image Sensor Rate Auto White BalanceBrightness Mode Jpeg Cmos CameraCompression Rate Image SizeExposure Mode Back LightFurther Reduce Exposure Time Indoor / OutdoorPage Upgrade Port Number Set IP address, Subnet Mask, Gateway AddressSet Dhcp Send an IP address to EmailUse Smtp Authentication ID, PasswordDdns Manual Update Rtsp Port NumberJpeg Cmos Camera Password Maximum Frame RateAuthority PTZ Only Digital PTZ Camera modelsJpeg Cmos Camera Event Trigger Configuration Trigger ConditionTop Middle Bottom Left Right MiddleMiddle Image Capture Option Before eventImage Capture option limitation Jpeg Cmos Camera System Configuration Operation Mode and Output Stream TypeDirect Public Access to Image via Http Camera NameImage File Name Audio On/OffVideo On/Off LED On/OffPage Wireless Setup Wireless Configuration for wireless cameras onlyWireless Security Settings Page WPA & WPA2 personal Infrastructure Mode Ad hoc ModePower over Ethernet PoE Injector PoE Power over Ethernet SupportPoE Midspan PoE Web-Smart Switch PoE Office SwitchPower over Ethernet Injector Installation Multi-Viewer Application for WindowsConfiguration Camera Information Adding a cameraPage Etsp Client Setting up the camera in Etsp ClientGetting Started Click Add Define the location where Video should be saved Page Page Rtsp Video Playback Rtsp Playback in MPlayer for WindowsPage SSL Encryption / Access via Https Access to the camera via HttpsPage Remote Access to a Camera & Router Setup MPEG4 Network Camera default valuesClick on NAT Virtual Server. Check x Enable Virtual Server Page Page Developer Information Software Development Kit SDKWeb Integration MS Visual Studio C++, Visual BasicDirect Access to internal Jpeg Direct public access to image via HttpMotion-JPEG Access Appendix a Frequently Asked Questions FAQ IP Installer does not find the camera. Why?Sender e-mail address max characters Use Smtp Authentication Camera does not send any e-mails. Why? How do I activate the FTP upload function?Why won’t the ActiveX control automatically download? ShortPage Appendix B Accessing the camera via HyperTerminal Configure the parameters as shown below All MPEG4 models Appendix C Troubleshooting Symptoms Possible causes Remedial actionsPINGing Your IP address Ping reply Interpretation and recommendationHub-to-hub cable Appendix D Utilizing IP Addresses on a Local Network Page Appendix E Updating Firmware Download New Firmware Install New FirmwareIdentify the Version of Firmware Function Description Appendix F The I/O Connector MPEG4 CamerasPIN How to Use the DynDNS Ddns Server Appendix G Dynamic Domain Name System DdnsPage Page Page Ddns Registration for the Pro Series Network Camera Appendix H Reinstating the Factory Default Settings Pressing the Reset ButtonUsing HyperTerminal Factory default settingsAppendix I Glossary of Terms Page Appendix J Product Specifications Pro Series Network CameraMPEG4, CCD, Day/Night, Ntsc Pro Series Wireless Network Camera Pro Series Wireless Network Camera Pro Series Night Vision Network Camera MPEG4, CCD, Day/Night, IR Lens, PAL100 Pro Series Wireless Night Vision Network Camera 102 Pro Series Digital PTZ Network Camera MPEG4 + M-JPEG Dual Mode, 2.0 Megapixel CMOS, PAL/NTSCPro Series Digital PTZ Wireless Network Camera Pro Series Network Video Server MPEG4 + M-JPEG Dual Mode, Two-way Audio, PAL/NTSCJPEG, CMOS, PAL/NTSC 107 108