Intellinet Network Solutions INT-PSNC-UM-1106-06 user manual Appendix C Troubleshooting

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Appendix C: Troubleshooting

This appendix provides useful information to help you to resolve any difficulty you might have with your Pro Series Network Camera. Fault symptoms, possible causes and remedial actions are provided within a quick reference table.

PINGing Your IP address

By sending a packet to the specified address and waiting for a reply, the PING (packet Internet grouper) can determine whether a specific IP address is accessible. It also provides a particularly useful method for confirming addressing conflicts with your Pro Series Network Camera on the network.

After disconnecting your camera, follow the instructions below in association with Symptoms, Possible Causes and Remedial Actions and run the PING utility to troubleshoot TCP/IP problems on your network.

1.Start a DOS window

2.Type ping x.x.x.x, where x.x.x.x is the IP address of the camera.

3.The subsequent replies will provide an explanation as to the cause of the problem. Replies can be interpreted as defined in the table below:

PING reply

Interpretation and recommendation

bytes = 32 time = 2 ms

The IP address is already used and cannot be used again.

You must obtain a new IP address.

 

Destination host unreachable

MPEG4 Network Camera is not accessible within your subnet.

You must obtain a new IP address.

Request timed out

This IP address is not used by anyone and is available for use

with your Pro Series Network Camera.

 

Symptoms, Possible Causes and Remedial Actions

Symptoms

Possible causes

Remedial actions

The camera

The IP address is

1.

Disconnect your camera from the network.

cannot be

already used by

2.

Run the PING utility (as described in "PINGing Your IP

accessed

another device

Address").

from a Web

The IP address is

Run the PING utility (as described in "PINGing Your IP

browser

located within a

Address"). If the utility returns "no response" or similar, the

 

different subnet

diagnosis is probably correct — you should then proceed as

 

 

follows:

 

 

In Windows 95/98 or Windows 2000/XP/Vista, check that the

 

 

IP address for your camera is within the same subnet as

 

 

your workstation:

 

 

1.

Click "Start," "Settings," "Control Panel" and "Network."

 

 

2.

Specify the TCP/IP adapter and click on "Properties." In

 

 

Properties, click "IP address."

 

 

3.

Check that the first 3 numbers within the IP address of

 

 

your camera match the first 3 of your workstation. If not,

 

 

your camera may be on a different subnet and the IP

 

 

address cannot be set from this workstation. You must set

 

 

the IP address for the camera from a workstation on the

 

 

same subnet.

 

Other networking

Trying replacing your network cable.

 

problems

Test the network interface of the product by connecting a

 

 

 

 

local computer to the unit, using a standard crossover

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Contents INT-PSNC-UM-1106-06 PRO SeriesTable of Contents Safety Electromagnetic Compatibility EMCRadio Transmission Regulatory Information Video Standard and Product Classification Important NoticesMain Features and Benefits Product OverviewAbout the Pro Series Network Cameras and Video Servers Physical Description Package ContentsOperating Status LED Power LED MPEG4 CCD and Cmos Camera Front ViewRear View MPEG4 CCD IR Camera Reset Speaker Out Power Connector EthernetNetwork Video Server Video Input Video Output On Air Network LEDDome Glass Vandal Proof Dome Camera Front ViewTamper-proof screws Vari-focal lens 4-9 mmJpeg Cmos Camera 550710 Front/Top View Image Capture LEDNetwork Activity LED Network Connector Installation Summary and ExamplesRS232 Connector Power ConnectorPage Connecting the Camera to a PC Assigning an IP Address and Accessing the Camera’s HomepageSetting up the IP Address Using IP Installer Starting the Web Browser Accessing the Camera’s HomepageMS Internet Explorer MPEG4 Stream Mode Behind a Firewall Username and PasswordActiveX Installation for MS Explorer Users automatic Page Homepage Options MPEG4 Cameras Video Size AudioSave Snapshot Install XviD Administrator MenuRecord Video LogoutExpansion Homepage Options Jpeg Cmos CameraFrame rate Show Only ImageAdjusting the Camera Lens Adjusting the FocusReplacing the Lens Overview of the Administration Menu Administrator MenuRate Control QualityBit Rate Page Display Name/Location Stamp ResolutionDisplay Time/Date Stamp Vertical Flip and Horizontal FlipDe-Interlace BrightnessContrast Hue Load Default ValuesSaturation Color KillerAuto Exposure MPEG4 Cmos CamerasMinimum Image Sensor Rate Auto White BalanceJpeg Cmos Camera Brightness ModeCompression Rate Image SizeBack Light Exposure ModeFurther Reduce Exposure Time Indoor / OutdoorPage Set IP address, Subnet Mask, Gateway Address Upgrade Port NumberSet Dhcp Send an IP address to EmailID, Password Use Smtp AuthenticationDdns Manual Update Rtsp Port NumberJpeg Cmos Camera Maximum Frame Rate PasswordAuthority PTZ Only Digital PTZ Camera modelsJpeg Cmos Camera Trigger Condition Event Trigger ConfigurationTop Middle Bottom Left Right MiddleMiddle Before event Image Capture OptionImage Capture option limitation Jpeg Cmos Camera Operation Mode and Output Stream Type System ConfigurationDirect Public Access to Image via Http Camera NameAudio On/Off Image File NameVideo On/Off LED On/OffPage Wireless Configuration for wireless cameras only Wireless SetupWireless Security Settings Page WPA & WPA2 personal Ad hoc Mode Infrastructure ModePoE Power over Ethernet Support Power over Ethernet PoE InjectorPoE Midspan PoE Office Switch PoE Web-Smart SwitchPower over Ethernet Injector Multi-Viewer Application for Windows InstallationConfiguration Adding a camera Camera InformationPage Setting up the camera in Etsp Client Etsp ClientGetting Started Click Add Define the location where Video should be saved Page Page Rtsp Playback in MPlayer for Windows Rtsp Video PlaybackPage Access to the camera via Https SSL Encryption / Access via HttpsPage MPEG4 Network Camera default values Remote Access to a Camera & Router SetupClick on NAT Virtual Server. Check x Enable Virtual Server Page Page Software Development Kit SDK Developer InformationWeb Integration MS Visual Studio C++, Visual BasicDirect public access to image via Http Direct Access to internal JpegMotion-JPEG Access IP Installer does not find the camera. Why? Appendix a Frequently Asked Questions FAQSender e-mail address max characters Use Smtp Authentication How do I activate the FTP upload function? Camera does not send any e-mails. Why?Short Why won’t the ActiveX control automatically download?Page Appendix B Accessing the camera via HyperTerminal Configure the parameters as shown below All MPEG4 models Symptoms Possible causes Remedial actions Appendix C TroubleshootingPINGing Your IP address Ping reply Interpretation and recommendationHub-to-hub cable Appendix D Utilizing IP Addresses on a Local Network Page Download New Firmware Install New Firmware Appendix E Updating FirmwareIdentify the Version of Firmware Appendix F The I/O Connector MPEG4 Cameras Function DescriptionPIN Appendix G Dynamic Domain Name System Ddns How to Use the DynDNS Ddns ServerPage Page Page Ddns Registration for the Pro Series Network Camera Pressing the Reset Button Appendix H Reinstating the Factory Default SettingsUsing HyperTerminal Factory default settingsAppendix I Glossary of Terms Page Pro Series Network Camera Appendix J Product SpecificationsMPEG4, CCD, Day/Night, Ntsc Pro Series Wireless Network Camera Pro Series Wireless Network Camera MPEG4, CCD, Day/Night, IR Lens, PAL Pro Series Night Vision Network Camera100 Pro Series Wireless Night Vision Network Camera 102 MPEG4 + M-JPEG Dual Mode, 2.0 Megapixel CMOS, PAL/NTSC Pro Series Digital PTZ Network CameraPro Series Digital PTZ Wireless Network Camera MPEG4 + M-JPEG Dual Mode, Two-way Audio, PAL/NTSC Pro Series Network Video ServerJPEG, CMOS, PAL/NTSC 107 108
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