Dell 4J1412 Total Satisfaction Return Policy Canada Only, Dell-Branded Peripheral Products

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Total Satisfaction Return Policy (Canada Only)

If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.

To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

The “Total Satisfaction” Return Policy does not apply to Dell EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's then-current return policy (see the following section, “Dell Software and Peripherals [Canada Only]”).

Dell Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third- party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher.

While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly.

Dell-Branded Peripheral Products

Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.

Appendix

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Contents Dell Photo Printer Dell Photo Print Pack 0D6605 Ordering Photo Print PacksOctober 2004 P/N 4J1412 Rev. A01 Page Contents Care and Maintenance Appendix Contents Page W . d e l l . c o m s u p p o r t . d e l l . c o m Getting Started Accessing Your User’s GuideUnderstanding the Printer Parts Part Description 12.7 cm Loading the Photo Cartridge Setting Up Your PrinterArrows Loading the Photo PaperGetting Started Photo Quality Menu Changing Settings-Press MenuSelect Menu Items Print Options MenuPhoto Brightness Photo Display MenuPhoto Management Menu Printer Settings MenuPrints Remaining Maintenance MenuPrinting From a Memory Card Using Your PrinterPrinting Without a Computer Printing TipsInserting Memory Cards Selecting Photos to PrintPrinting a Print Order Pre-Selected Photos Choosing a Layout OptionRemoving Perforated Tabs From Prints Canceling PrintingWindows-Based Operating System Requirements Printing With a ComputerPrinting From a Computer Installing Printer Drivers and SoftwareTo Print Canceling Printing From a Computer Choosing a Color ModeChange the color mode Canceling Printing From the PrinterSaving and Copying Photos to Your Computer General Care of the Printer Care and MaintenanceHandling and Storing the Photo Paper and Photo Cartridge Cleaning the Paper Feed RollerSetup Problems TroubleshootingClick Menu → Printer Settings → Language Error Messages General ProblemsClick Menu → Printer Settings → Country Reload the paper tray using no more than 20 sheets Printing ProblemsPrint is Smudged Print is TOO Dark or is Discolored Nothing Happens When YOU TRY to Print from Computer More Troubleshooting Options Transfer/communication problemsTroubleshooting Contacting Dell Automated Order-Status ServiceContacting Dell Technical AssistanceAruba AnguillaAntigua and Barbuda Argentina Buenos AiresBelgium Brussels Austria Vienna Website support.euro.dell.comBahamas BarbadosCayman Islands Canada North York, OntarioChile Santiago Colombia China XiamenCosta Rica Dominican Republic Czech Republic Prague Website support.euro.dell.comDenmark Copenhagen Website support.euro.dell.com DominicaCorporate Finland HelsinkiFrance Paris Montpellier Website support.euro.dell.com Home and Small BusinessGuatemala Germany Langen Website support.euro.dell.comGreece Website support.euro.dell.com GrenadaJamaica IndiaIreland Cherrywood Website support.euro.dell.com Italy Milan Website support.euro.dell.comKorea Seoul Japan Kawasaki Website support.jp.dell.comMalaysia Penang Latin AmericaLuxembourg Website support.euro.dell.com MacaoNetherlands Amsterdam Website support.euro.dell.com MexicoMontserrat Netherlands AntillesPoland Warsaw Website support.euro.dell.com Norway Lysaker Website support.euro.dell.comPanama PeruSouth Africa Johannesburg Website support.euro.dell.com St. LuciaSt. Vincent and the Grenadines Singapore SingaporeThailand Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com TaiwanUruguay Trinidad/TobagoTurks and Caicos Islands Bracknell Website support.euro.dell.comVenezuela A. Austin, TexasBusiness Virgin IslandsContacting Dell Terms and Conditions of Sale AppendixSoftware Applicable Law Not For Resale or Export Governing Law What is not covered by this limited warranty? What is covered by this limited warranty?Limited Warranties and Return Policy What do I do if I need warranty service? How long does this limited warranty last?How will you fix my product? What if I purchased a service contract?May I transfer the limited warranty? What will Dell do?Total Satisfaction Return Policy U.S. Only What is covered by this limited warranty? Consumers May I transfer the limited warranty? Dell-Branded Peripheral Products Total Satisfaction Return Policy Canada OnlyDell Software and Peripherals Canada Only Third-Party Software and Peripherals ProductsLimitation and Statutory Rights GuaranteeExclusions Making a ClaimDell Photo Print Pack Limited Warranty Latin America Only Dell Photo Print Pack Limited Warranty U.S. and Canada OnlyDell Photo Print Pack Limited Warranties Regulatory Notices NOM Information Mexico Only Dell Software License AgreementGovernment Restricted Rights Limited WarrantyGeneral Prints, and environmental conditions Printer SpecificationsAppendix Index Index