Axis Communications Q1765-LE PT Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS Q1765–LE PT Mount Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis Q1765-LE PT Mount Network Camera About this document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1765-LE PT Mount Network CameraConnectors and Buttons Network ConnectorFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoELED Indicators Power ConnectorRS485/RS422 Connector SD Card SlotAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency PTZ ModeConfigure Capture Mode Live ViewGo to Setup Events Controls on the Live ViewAxis Media Control viewer toolbar Manual TriggerPTZ Controls How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q1765-LE PT Mount Network Camera Set Up the Product Basic SetupClick Save to apply the new settings VideoVideo Stream Pixel CounterStream Profiles 264Camera Settings Capture ModeGo to Setup Video Camera Settings Image AppearanceExposure Settings White BalanceWide Dynamic Range Shutter & GainDate/Time Formats in the online help To enable overlays OverlayBuilt-in IR Illuminations LEDs Day/NightOverlay Image Go to Video Overlay ImagePrivacy Mask Use Overlay Text in an Action RuleGo to Events Action Rules Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionUser Defined Links Preset Positions PTZ Pan Tilt ZoomGuard Tour Install PTZ Driver Device SettingsAdvanced Control QueueAxis Q1765-LE PT Mount Network Camera Set Up Motion Detection Windows DetectorsShock Detection Motion DetectionDefault values Parameter Object Size History Sensitivity DescriptionHigh level 100% Medium level 50%Install Application Go to Setup ApplicationsApplications Application LicensesAxis Q1765-LE PT Mount Network Camera Set Up Action Rules EventsAdd Recipients Go to Events Action Rules and click AddSet Up Recurrences Set Up Email RecipientsCreate Schedules Go to Events Schedules and click AddAxis Q1765-LE PT Mount Network Camera Recordings Recording ListContinuous Recording Go to Recordings ListLanguages To log in again and be configured to use this functionality System OptionsSecurity UsersGo to Setup System Options Security Certificates IeeeCertificates Go to System Options Security IeeeBasic TCP/IP Settings Click Install certificate and upload the certificateIPv4 Address Configuration Date & TimeIPv6 Address Configuration Assign IP Address Using ARP/PingARP/Ping Linux/Unix syntaxAdvanced TCP/IP Settings Select Use the host name to set the host name manually Link-Local IPv4 AddressGo to System Options Security Https QoS Quality of Service Smtp emailUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourStorage SD CardNetwork Share To add a network shareMaintenance Ports & DevicesCOM Port Port StatusSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Troubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Key framesStorage and disk management problems Storage disruptionRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Connectors RS485/422 Connector RX pair for all modes combined RX/TX for 2-wire RS485Performance Considerations Function PinM1.8
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