Axis Communications Q1765-LE PT Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS Q1765–LE PT Mount Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 11 .
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 54.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 52.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis Q1765-LE PT Mount Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1765-LE PT Mount Network CameraFor technical specifications, see Connectors and ButtonsNetwork Connector RJ45 Ethernet connector with Power over Ethernet PoERS485/RS422 Connector LED IndicatorsPower Connector SD Card SlotAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordConfigure Capture Mode Set Power Line FrequencyPTZ Mode Live ViewAxis Media Control viewer toolbar Go to Setup EventsControls on the Live View Manual TriggerPTZ Controls Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q1765-LE PT Mount Network Camera Set Up the Product Basic SetupVideo Stream Click Save to apply the new settingsVideo Pixel CounterStream Profiles 264Go to Setup Video Camera Settings Camera SettingsCapture Mode Image AppearanceWide Dynamic Range Exposure SettingsWhite Balance Shutter & GainBuilt-in IR Illuminations LEDs Date/Time Formats in the online help To enable overlaysOverlay Day/NightOverlay Image Go to Video Overlay ImageGo to Events Action Rules Privacy MaskUse Overlay Text in an Action Rule Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionUser Defined Links Guard Tour Preset PositionsPTZ Pan Tilt Zoom Advanced Install PTZ DriverDevice Settings Control QueueAxis Q1765-LE PT Mount Network Camera Shock Detection Set Up Motion Detection WindowsDetectors Motion DetectionHigh level 100% Default valuesParameter Object Size History Sensitivity Description Medium level 50%Applications Install ApplicationGo to Setup Applications Application LicensesAxis Q1765-LE PT Mount Network Camera Add Recipients Set Up Action RulesEvents Go to Events Action Rules and click AddCreate Schedules Set Up RecurrencesSet Up Email Recipients Go to Events Schedules and click AddAxis Q1765-LE PT Mount Network Camera Continuous Recording RecordingsRecording List Go to Recordings ListLanguages Security To log in again and be configured to use this functionalitySystem Options UsersCertificates Go to Setup System Options Security CertificatesIeee Go to System Options Security IeeeIPv4 Address Configuration Basic TCP/IP SettingsClick Install certificate and upload the certificate Date & TimeARP/Ping IPv6 Address ConfigurationAssign IP Address Using ARP/Ping Linux/Unix syntaxAdvanced TCP/IP Settings Go to System Options Security Https Select Use the host name to set the host name manuallyLink-Local IPv4 Address QoS Quality of Service Smtp emailRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourNetwork Share StorageSD Card To add a network shareCOM Port MaintenancePorts & Devices Port StatusSystem Overview SupportSupport Overview Logs & ReportsFile Upload Reset to Factory Default SettingsPlain Config Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Key framesRe-mount the storage device Storage and disk management problemsStorage disruption Reformat the SD card and then click MountTechnical Specifications Connectors Performance Considerations RS485/422 ConnectorRX pair for all modes combined RX/TX for 2-wire RS485 Function PinM1.8