Axis Communications Q1765-LE PT Support Overview, System Overview, Logs & Reports, Scripting

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AXIS Q1765–LE PT Mount Network Camera

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 48.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 47.

For more information, see www.axis.com/developer

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Contents Axis Q1765-LE PT Mount Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1765-LE PT Mount Network CameraFor technical specifications, see Connectors and ButtonsNetwork Connector RJ45 Ethernet connector with Power over Ethernet PoERS485/RS422 Connector LED IndicatorsPower Connector SD Card SlotAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordConfigure Capture Mode Set Power Line FrequencyPTZ Mode Live ViewAxis Media Control viewer toolbar Go to Setup EventsControls on the Live View Manual TriggerPTZ Controls Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q1765-LE PT Mount Network Camera Set Up the Product Basic SetupVideo Stream Click Save to apply the new settingsVideo Pixel CounterStream Profiles 264Go to Setup Video Camera Settings Camera SettingsCapture Mode Image AppearanceWide Dynamic Range Exposure SettingsWhite Balance Shutter & GainBuilt-in IR Illuminations LEDs Date/Time Formats in the online help To enable overlaysOverlay Day/NightOverlay Image Go to Video Overlay ImageUse Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionUser Defined Links PTZ Pan Tilt Zoom Preset PositionsGuard Tour Advanced Install PTZ DriverDevice Settings Control QueueAxis Q1765-LE PT Mount Network Camera Shock Detection Set Up Motion Detection WindowsDetectors Motion DetectionHigh level 100% Default valuesParameter Object Size History Sensitivity Description Medium level 50%Applications Install ApplicationGo to Setup Applications Application LicensesAxis Q1765-LE PT Mount Network Camera Add Recipients Set Up Action RulesEvents Go to Events Action Rules and click AddCreate Schedules Set Up RecurrencesSet Up Email Recipients Go to Events Schedules and click AddAxis Q1765-LE PT Mount Network Camera Continuous Recording RecordingsRecording List Go to Recordings ListLanguages Security To log in again and be configured to use this functionalitySystem Options UsersCertificates Go to Setup System Options Security CertificatesIeee Go to System Options Security IeeeIPv4 Address Configuration Basic TCP/IP SettingsClick Install certificate and upload the certificate Date & TimeARP/Ping IPv6 Address ConfigurationAssign IP Address Using ARP/Ping Linux/Unix syntaxAdvanced TCP/IP Settings Link-Local IPv4 Address Select Use the host name to set the host name manuallyGo to System Options Security Https QoS Quality of Service Smtp emailRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourNetwork Share StorageSD Card To add a network shareCOM Port MaintenancePorts & Devices Port StatusSystem Overview SupportSupport Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Key framesRe-mount the storage device Storage and disk management problemsStorage disruption Reformat the SD card and then click MountTechnical Specifications Connectors Performance Considerations RS485/422 ConnectorRX pair for all modes combined RX/TX for 2-wire RS485 Function PinM1.8
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