Axis Communications P3384-V user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS P3384–V Fixed Dome Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

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Contents Axis P3384-V Fixed Dome Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P3384-V Fixed Dome Network Camera Table of ContentsConnectors Performance Considerations Reset to Factory Default SettingsNetwork Connector Connectors and ButtonsConnector Hardware OverviewAudio Connector LED IndicatorsSD Card Slot Control ButtonAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordLive View Set Power Line FrequencyControls on the Live View Click Use HttpsAxis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewAMC Audio Controls PTZ ControlsAxis P3384-V Fixed Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo and Audio Click Save to apply the new settingsVideo Stream ImageMjpeg Stream ProfilesLightfinder Mode Camera SettingsImage Appearance White BalanceIris adjustment Exposure SettingsShutter & Gain Set Shutter toView Area Select an Aspect ratio and a Video stream resolutionOverlay Go to Video & Audio View AreaPrivacy Mask Overlay ImageGo to Video & Audio Overlay Image When satisfied, click Enable iris to enable the iris Audio SettingsFocus & Zoom Audio ModesAudio Output Audio InputAudio Clips Default Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports onPTZ Pan Tilt Zoom Preset PositionsGuard Tour AdvancedControl Queue Operator Same as administrator but with lower priorityCamera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Audio Detection Audio DetectionGo to Setup Applications Install ApplicationApplications Application LicensesAxis P3384-V Fixed Dome Network Camera Events Set Up Action RulesTriggers Go to Events Action Rules and click AddHardware Input SignalStorage SystemActions Add RecipientsRecipient Types PTZ ControlSet Up Email Recipients Create SchedulesRecipient Use with action Set Up Recurrences Go to Events Schedules and click AddGo to Events Recurrences and click Add Find Recordings RecordingsPlay Recording Go to Recordings ListRecording List Export Video ClipGo to Recordings Continuous Continuous RecordingLanguages Security System OptionsUsers IP Address FilterIeee CertificatesCA Certificate Click Install certificate and upload the certificate Go to Setup System Options Security CertificatesDate & Time CertificatesNetwork Basic TCP/IP SettingsLinux/Unix syntax Axis Internet Dynamic DNS ServiceLinux/Unix example Axis Video Hosting System AvhsDNS Configuration Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 HttpsSocks QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourMount and Unmount SD Card Network ShareFormat SD Card To add a network sharePorts & Devices MaintenancePorts Port StatusSupport Overview SupportSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Upgrade the Firmware TroubleshootingFirmware To upgrade the product’s firmware Check the FirmwareSymptoms, Possible Causes and Remedial Actions Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsVideo cannot be recorded Technical Specifications Installation Function/group Specifications Network SecurityMaintenance SupportedPower Function/group Specifications General CasingConnectors DimensionsFunction Pin Specifications ConnectorsPerformance Considerations Audio InputAudio Output M2.13