Axis Communications P3384-V Emergency Recovery Procedure, Problems setting the IP address

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AXIS P3384–V Fixed Dome Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 47.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 56.

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Contents Axis P3384-V Fixed Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3384-V Fixed Dome Network CameraReset to Factory Default Settings Connectors Performance ConsiderationsConnector Connectors and ButtonsNetwork Connector Hardware OverviewSD Card Slot LED IndicatorsAudio Connector Control ButtonAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordControls on the Live View Set Power Line FrequencyLive View Click Use HttpsManual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsAxis P3384-V Fixed Dome Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupVideo Stream Click Save to apply the new settingsVideo and Audio ImageStream Profiles MjpegImage Appearance Camera SettingsLightfinder Mode White BalanceShutter & Gain Exposure SettingsIris adjustment Set Shutter toOverlay Select an Aspect ratio and a Video stream resolutionView Area Go to Video & Audio View AreaOverlay Image Privacy MaskGo to Video & Audio Overlay Image Focus & Zoom Audio SettingsWhen satisfied, click Enable iris to enable the iris Audio ModesAudio Input Audio OutputAudio Clips Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links For more information about I/O ports, see I/O Ports onGuard Tour Preset PositionsPTZ Pan Tilt Zoom AdvancedOperator Same as administrator but with lower priority Control QueueMotion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAudio Detection Go to Detectors Audio DetectionApplications Install ApplicationGo to Setup Applications Application LicensesAxis P3384-V Fixed Dome Network Camera Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddStorage Input SignalHardware SystemRecipient Types Add RecipientsActions PTZ ControlCreate Schedules Set Up Email RecipientsRecipient Use with action Go to Events Schedules and click Add Set Up RecurrencesGo to Events Recurrences and click Add Play Recording RecordingsFind Recordings Go to Recordings ListExport Video Clip Recording ListContinuous Recording Go to Recordings ContinuousLanguages Users System OptionsSecurity IP Address FilterCertificates IeeeCA Certificate Date & Time Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate CertificatesBasic TCP/IP Settings NetworkLinux/Unix example Axis Internet Dynamic DNS ServiceLinux/Unix syntax Axis Video Hosting System AvhsNTP Configuration Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationHttps NAT traversal port mapping for IPv4QoS Quality of Service SocksRTP/H.264 StorageUPnPTM BonjourFormat SD Card Network ShareMount and Unmount SD Card To add a network sharePorts MaintenancePorts & Devices Port StatusSystem Overview SupportSupport Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Firmware To upgrade the product’s firmware TroubleshootingUpgrade the Firmware Check the FirmwareProblems setting the IP address Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Product cannot be accessed from a browserProblems with streaming H.264 Product is accessible locally but not externallyBasic Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsVideo cannot be recorded Technical Specifications Maintenance Function/group Specifications Network SecurityInstallation SupportedConnectors Function/group Specifications General CasingPower DimensionsConnectors Function Pin SpecificationsAudio Input Performance ConsiderationsAudio Output M2.13
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