Axis Communications P3384-V Key frames, Video and image problems, general, No audio, Settings

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AXIS P3384–V Fixed Dome Network Camera

Troubleshooting

Lower frame rate than

See Performance Considerations on page 66.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

Status and Network indicator LEDs are flashing red rapidly

 

 

Hardware failure

Contact your Axis reseller.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

 

Setup > Video & Audio > Camera Settings.

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

No audio

 

 

 

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume

 

settings are correct.

 

Check that Enable audio support is selected under Setup > System Options > Security > Audio

 

Support.

 

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Poor audio quality

 

 

 

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and

Synchronize the product’s date and time settings with an NTP server. Go to Setup > System

video using H.264

Options > Date & Time.

Distorted audio

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or

 

use half-duplex mode instead.

Storage and disk management problems

 

 

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other

 

read or write problems occur. To identify the source of the problem, check the System Log under

System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to re-mount the storage device.

For information on how to set up a storage disruption alarm, see Events on page 35.

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Contents Axis P3384-V Fixed Dome Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3384-V Fixed Dome Network CameraReset to Factory Default Settings Connectors Performance ConsiderationsConnectors and Buttons Network ConnectorConnector Hardware OverviewLED Indicators Audio ConnectorSD Card Slot Control ButtonAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Live ViewControls on the Live View Click Use HttpsGo to Setup Events Axis Media Control viewer toolbarManual Trigger To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsAxis P3384-V Fixed Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupClick Save to apply the new settings Video and AudioVideo Stream ImageStream Profiles MjpegCamera Settings Lightfinder ModeImage Appearance White BalanceExposure Settings Iris adjustmentShutter & Gain Set Shutter toSelect an Aspect ratio and a Video stream resolution View AreaOverlay Go to Video & Audio View AreaPrivacy Mask Overlay ImageGo to Video & Audio Overlay Image Audio Settings When satisfied, click Enable iris to enable the irisFocus & Zoom Audio ModesAudio Input Audio OutputAudio Clips Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions PTZ Pan Tilt ZoomGuard Tour AdvancedOperator Same as administrator but with lower priority Control QueueDetectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAudio Detection Go to Detectors Audio DetectionInstall Application Go to Setup ApplicationsApplications Application LicensesAxis P3384-V Fixed Dome Network Camera Set Up Action Rules EventsTriggers Go to Events Action Rules and click AddInput Signal HardwareStorage SystemAdd Recipients ActionsRecipient Types PTZ ControlSet Up Email Recipients Create SchedulesRecipient Use with action Set Up Recurrences Go to Events Schedules and click AddGo to Events Recurrences and click Add Recordings Find RecordingsPlay Recording Go to Recordings ListExport Video Clip Recording ListContinuous Recording Go to Recordings ContinuousLanguages System Options SecurityUsers IP Address FilterIeee CertificatesCA Certificate Go to Setup System Options Security Certificates Click Install certificate and upload the certificateDate & Time CertificatesBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service Linux/Unix syntaxLinux/Unix example Axis Video Hosting System AvhsAdvanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name ConfigurationHttps NAT traversal port mapping for IPv4QoS Quality of Service SocksStorage UPnPTMRTP/H.264 BonjourNetwork Share Mount and Unmount SD CardFormat SD Card To add a network shareMaintenance Ports & DevicesPorts Port StatusSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Troubleshooting Upgrade the FirmwareFirmware To upgrade the product’s firmware Check the FirmwareEmergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings SettingsVideo cannot be recorded Technical Specifications Function/group Specifications Network Security InstallationMaintenance SupportedFunction/group Specifications General Casing PowerConnectors DimensionsConnectors Function Pin SpecificationsPerformance Considerations Audio InputAudio Output M2.13