Axis Communications M5013 Support Overview, System Overview, Logs & Reports, Scripting

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AXIS M5013 PTZ Dome Network Camera

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 42.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be used when sending emails.

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

Caution

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before customizing the scripts. If a script causes problems, reset the product to its factory default settings, see page 41.

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Contents Axis M5013 PTZ Dome Network Camera About this document LiabilityIntellectual Property Rights Equipment ModificationsTable of Contents Axis M5013 PTZ Dome Network CameraHardware overview ConnectorsHardware overview Maintenance LED indicatorsColor Indication Accessing the product Accessing the productAccess from a browser Access from the Internet Set the root passwordNetwork TCP/IP Advanced Click Create self-signed certificateSet Power Line Frequency Live ViewControls on the Live View Axis Media Control viewer toolbarPTZ Controls AMC Audio controlsAxis M5013 PTZ Dome Network Camera How to stream H.264 Media streamsMedia streams Axis Media Control AMCAlternative methods of accessing the video stream Accessing audio streams Setting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterCamera Settings Stream ProfilesImage 264Audio Settings OverlayG711 G726 Default viewer for browsers Live View ConfigLive View Config Browser Viewer DescriptionViewer Settings User Defined LinksPreset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Osdi ZonesAdvanced Control QueueLimits ControlsSet up motion detection DetectorsDetectors Motion DetectionAudio detection Applications ApplicationsEvents EventsConvert Event Types to Action Rules Setting Up an Action RuleGo to Events Action Rules and click Add Schedules RecipientsRecurrences Axis M5013 PTZ Dome Network Camera Recordings RecordingsRecording List Continuous recordingAxis M5013 PTZ Dome Network Camera System Options System OptionsSecurity UsersIeee Date & TimeAudio Support Basic TCP/IP Settings NetworkIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourNetwork Share MaintenanceGo to System Options Storage Click Network Share Support Support OverviewSystem Overview Logs & ReportsFile Upload Reset to factory default settingsPlain Config Troubleshooting TroubleshootingEmergency recovery procedure Checking the firmwareProblems setting the IP address Symptoms, possible causes and remedial actionsProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatVideo and image problems, general Setup Video & Audio Camera SettingsProblems uploading files No images displayed on webStorage and disk management problems Technical Specifications Technical SpecificationsAlarm triggers InstallationMaintenance General Casing PowerPerformance considerations M3.3
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