Axis Communications M5013 user manual Troubleshooting, Checking the ﬁrmware, Upgrading the ﬁrmware

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AXIS M5013 PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the ﬁrmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the ﬁrmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1.Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis M5013 PTZ Dome Network Camera Intellectual Property Rights About this documentLiability Equipment ModiﬁcationsTable of Contents Axis M5013 PTZ Dome Network CameraConnectors Hardware overviewHardware overview LED indicators MaintenanceColor Indication Accessing the product Accessing the productAccess from a browser Network TCP/IP Advanced Access from the InternetSet the root password Click Create self-signed certiﬁcateSet Power Line Frequency Live ViewPTZ Controls Controls on the Live ViewAxis Media Control viewer toolbar AMC Audio controlsAxis M5013 PTZ Dome Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream Accessing audio streams Setting up the product Setting up the productBasic Setup Video Stream Video and AudioVideo and Audio Pixel CounterImage Camera SettingsStream Proﬁles 264Audio Settings OverlayG711 G726 Live View Conﬁg Default viewer for browsersLive View Conﬁg Browser Viewer DescriptionViewer Settings User Deﬁned LinksPTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Osdi ZonesLimits AdvancedControl Queue ControlsDetectors Set up motion detectionDetectors Motion DetectionAudio detection Applications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesGo to Events Action Rules and click Add Recipients SchedulesRecurrences Axis M5013 PTZ Dome Network Camera Recording List RecordingsRecordings Continuous recordingAxis M5013 PTZ Dome Network Camera Security System OptionsSystem Options UsersDate & Time IeeeAudio Support IPv4 Address Conﬁguration Basic TCP/IP SettingsNetwork IPv6 Address ConﬁgurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourMaintenance Network ShareGo to System Options Storage Click Network Share System Overview SupportSupport Overview Logs & ReportsReset to factory default settings File UploadPlain Conﬁg Emergency recovery procedure TroubleshootingTroubleshooting Checking the ﬁrmwareSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatProblems uploading ﬁles Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on webStorage and disk management problems Technical Speciﬁcations Technical SpeciﬁcationsMaintenance General Casing Alarm triggersInstallation PowerPerformance considerations M3.3