Axis Communications M5013 user manual Product is accessible locally but not externally

Page 44

AXIS M5013 PTZ Dome Network Camera

Troubleshooting

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 36. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings.

Problems with the H.264 format

No H.264 displayed in the client

No multicast H.264 displayed in the client

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Why do I not get maximum frames per second?

Image degeneration

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 11.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

See Performance considerations, on page 49.

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications, on page 47.

Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab to modify the GOV length.

Status indicator LED is flashing red and the product is inaccessible

A firmware upgrade has

See Emergency recovery procedure, on page 42.

been interrupted or the

 

firmware has otherwise been

 

damaged

 

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Contents Axis M5013 PTZ Dome Network Camera About this document LiabilityIntellectual Property Rights Equipment ModificationsTable of Contents Axis M5013 PTZ Dome Network CameraHardware overview ConnectorsHardware overview Color Indication LED indicatorsMaintenance Access from a browser Accessing the productAccessing the product Access from the Internet Set the root passwordNetwork TCP/IP Advanced Click Create self-signed certificateSet Power Line Frequency Live ViewControls on the Live View Axis Media Control viewer toolbarPTZ Controls AMC Audio controlsAxis M5013 PTZ Dome Network Camera How to stream H.264 Media streamsMedia streams Axis Media Control AMCAlternative methods of accessing the video stream Accessing audio streams Basic Setup Setting up the productSetting up the product Video and Audio Video and AudioVideo Stream Pixel CounterCamera Settings Stream ProfilesImage 264Audio Settings OverlayG711 G726 Default viewer for browsers Live View ConfigLive View Config Browser Viewer DescriptionViewer Settings User Defined LinksPreset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Osdi ZonesAdvanced Control QueueLimits ControlsSet up motion detection DetectorsDetectors Motion DetectionAudio detection Applications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RuleConvert Event Types to Action Rules Recurrences RecipientsSchedules Axis M5013 PTZ Dome Network Camera Recordings RecordingsRecording List Continuous recordingAxis M5013 PTZ Dome Network Camera System Options System OptionsSecurity UsersAudio Support Date & TimeIeee Basic TCP/IP Settings NetworkIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourGo to System Options Storage Click Network Share MaintenanceNetwork Share Support Support OverviewSystem Overview Logs & ReportsPlain Config Reset to factory default settingsFile Upload Troubleshooting TroubleshootingEmergency recovery procedure Checking the firmwareProduct cannot be accessed from a browser Symptoms, possible causes and remedial actionsProblems setting the IP address Product is accessible locally but not externally Problems with the H.264 formatVideo and image problems, general Setup Video & Audio Camera SettingsProblems uploading files No images displayed on webStorage and disk management problems Technical Specifications Technical SpecificationsAlarm triggers InstallationMaintenance General Casing PowerPerformance considerations M3.3
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