Axis Communications M3114-R System Options Maintenance, Support Overview, System Overview

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AXIS M3114-R Network Camera

System Options

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings, on page 41.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrading the Firmware, on page 42.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 42.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.

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Contents Axis M3114-R Network Camera About this document LiabilityIntellectual Property Rights Equipment ModificationsTable of Contents Axis M3114-R Network CameraHardware Overview ConnectorsHardware Overview LED Indicators Color IndicationAccessing the Product Accessing the ProductAccess from a Browser Accessing the Product Access from the Internet Set the Root PasswordNetwork TCP/IP Advanced Click Create self-signed certificateLive View Set Power Line FrequencyControls on the Live View Axis Media Control viewer toolbar PTZ ControlsAxis M3114-R Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M3114-R Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video VideoVideo Stream Pixel CounterImage Stream Profiles264 Camera Settings Exposure SettingsImage Appearance White BalanceVideo View Area OverlayOverlay Image Go to Video Video Stream and select the Image tabPrivacy Mask Go to Video Overlay ImageLive View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsBrowser Viewer Description Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard TourAdvanced ControlsDetectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersLow level 0% Default valuesRecommended values Applications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesRecipients Go to Events Action Rules and click AddSchedules RecurrencesAxis M3114-R Network Camera Recordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersIeee Date & TimeCertificates Basic TCP/IP Settings NetworkAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourSystem Options Maintenance SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigScripting File UploadTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalVideo Camera Settings Key framesTechnical Specifications Technical SpecificationsFunction/group Specifications System Application Maintenance Installation aidsMemory Power ConnectorsAccessories License Video Function/group Specifications IncludedPerformance Considerations M2.2
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