Axis Communications M3114-R user manual Product is accessible locally but not externally, Basic

Page 44

AXIS M3114-R Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to located the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 34.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 37. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC), on page 11.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis M3114-R Network Camera About this document LiabilityIntellectual Property Rights Equipment ModificationsTable of Contents Axis M3114-R Network CameraHardware Overview ConnectorsHardware Overview LED Indicators Color IndicationAccess from a Browser Accessing the ProductAccessing the Product Accessing the Product Access from the Internet Set the Root PasswordNetwork TCP/IP Advanced Click Create self-signed certificateControls on the Live View Set Power Line FrequencyLive View Axis Media Control viewer toolbar PTZ ControlsAxis M3114-R Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M3114-R Network Camera Basic Setup Setting Up the ProductSetting Up the Product Video VideoVideo Stream Pixel Counter264 Stream ProfilesImage Camera Settings Exposure SettingsImage Appearance White BalanceVideo View Area OverlayOverlay Image Go to Video Video Stream and select the Image tabPrivacy Mask Go to Video Overlay ImageDefault Viewer for Browsers Live View ConfigLive View Config Browser Viewer Description Viewer SettingsUser Defined Links Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard TourAdvanced ControlsDetectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersRecommended values Default valuesLow level 0% Applications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesRecipients Go to Events Action Rules and click AddSchedules RecurrencesAxis M3114-R Network Camera Recordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersCertificates Date & TimeIeee Basic TCP/IP Settings NetworkAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourSystem Options Maintenance SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigScripting File UploadTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalVideo Camera Settings Key framesTechnical Specifications Technical SpecificationsFunction/group Specifications System Application Maintenance Installation aidsMemory Power ConnectorsPerformance Considerations Function/group Specifications IncludedAccessories License Video M2.2