Axis Communications M3114-R user manual Product is accessible locally but not externally, Basic

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AXIS M3114-R Network Camera

Troubleshooting

The IP address has been	IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP	been changed, use AXIS IP Utility or AXIS Camera Management to located the product on the
	network. Identify the product using its model or serial number, or by the DNS name (if the name
	has been configured).
	If required, a static IP address can be assigned manually. For instructions, see the Installation and
	Management Software CD or the document Assign an IP Address and Access the Video Stream on
	Axis Support web at www.axis.com/techsup
Certificate error when using	For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X	synchronized with an NTP server. See Date & Time, on page 34.
The product is accessible locally but not externally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4, on page 37. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings from System Options > Network > TCP/IP >
	Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC), on page 11.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.

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Contents Axis M3114-R Network Camera About this document LiabilityIntellectual Property Rights Equipment ModificationsTable of Contents Axis M3114-R Network CameraHardware Overview ConnectorsHardware Overview LED Indicators Color IndicationAccess from a Browser Accessing the ProductAccessing the Product Accessing the Product Access from the Internet Set the Root PasswordNetwork TCP/IP Advanced Click Create self-signed certificateControls on the Live View Set Power Line FrequencyLive View Axis Media Control viewer toolbar PTZ ControlsAxis M3114-R Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M3114-R Network Camera Basic Setup Setting Up the ProductSetting Up the Product Video VideoVideo Stream Pixel Counter264 Stream ProfilesImage Camera Settings Exposure SettingsImage Appearance White BalanceVideo View Area OverlayOverlay Image Go to Video Video Stream and select the Image tabPrivacy Mask Go to Video Overlay ImageDefault Viewer for Browsers Live View ConfigLive View Config Browser Viewer Description Viewer SettingsUser Defined Links Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard TourAdvanced ControlsDetectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersRecommended values Default valuesLow level 0% Applications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesRecipients Go to Events Action Rules and click AddSchedules RecurrencesAxis M3114-R Network Camera Recordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersCertificates Date & TimeIeee Basic TCP/IP Settings NetworkAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourSystem Options Maintenance SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigScripting File UploadTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalVideo Camera Settings Key framesTechnical Specifications Technical SpecificationsFunction/group Specifications System Application Maintenance Installation aidsMemory Power ConnectorsPerformance Considerations Function/group Specifications IncludedAccessories License Video M2.2