Axis Communications M3114-R Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS M3114-R Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis M3114-R Network Camera Intellectual Property Rights About this documentLiability Equipment ModificationsTable of Contents Axis M3114-R Network CameraConnectors Hardware OverviewHardware Overview LED Indicators Color IndicationAccessing the Product Accessing the ProductAccess from a Browser Network TCP/IP Advanced Accessing the Product Access from the InternetSet the Root Password Click Create self-signed certificateSet Power Line Frequency Live ViewControls on the Live View Axis Media Control viewer toolbar PTZ ControlsAxis M3114-R Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M3114-R Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video Stream VideoVideo Pixel CounterStream Profiles Image264 Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image Video View AreaOverlay Go to Video Video Stream and select the Image tabPrivacy Mask Go to Video Overlay ImageLive View Config Live View ConfigDefault Viewer for Browsers Viewer Settings User Defined LinksBrowser Viewer Description PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourAdvanced ControlsCamera Tampering DetectorsDetectors Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersDefault values Low level 0%Recommended values Applications ApplicationsEvents EventsRecipients Setting Up an Action RuleConvert Event Types to Action Rules Go to Events Action Rules and click AddSchedules RecurrencesAxis M3114-R Network Camera Recording List RecordingsRecordings Continuous RecordingSecurity System OptionsSystem Options UsersDate & Time IeeeCertificates Basic TCP/IP Settings NetworkAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourSupport Overview System Options MaintenanceSupport System OverviewScripting Reset to Factory Default SettingsPlain Config File UploadEmergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Video Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Key framesTechnical Specifications Technical SpecificationsMemory Power Function/group Specifications System ApplicationMaintenance Installation aids ConnectorsFunction/group Specifications Included Accessories License VideoPerformance Considerations M2.2