Axis Communications M3114-R user manual Symptoms, Possible Causes and Remedial Actions

Page 43

AXIS M3114-R Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see .

The product is located on a

If the IP address intended for the product and the IP address of the computer used to access the

different subnet

product are located on different subnets, you will not be able to set the IP address. Contact your

 

network administrator to obtain an IP address.

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 41.

43

Page 42 Page 44
Image 43
Page 42 Page 44
Contents Axis M3114-R Network Camera Equipment Modifications About this documentLiability Intellectual Property RightsAxis M3114-R Network Camera Table of ContentsHardware Overview ConnectorsHardware Overview Color Indication LED IndicatorsAccessing the Product Accessing the ProductAccess from a Browser Click Create self-signed certificate Accessing the Product Access from the InternetSet the Root Password Network TCP/IP AdvancedLive View Set Power Line FrequencyControls on the Live View PTZ Controls Axis Media Control viewer toolbarAxis M3114-R Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Axis M3114-R Network Camera Setting Up the Product Setting Up the ProductBasic Setup Pixel Counter VideoVideo Video StreamImage Stream Profiles264 White Balance Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab Video View AreaOverlay Overlay ImageGo to Video Overlay Image Privacy MaskLive View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsBrowser Viewer Description Guard Tour Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomControls AdvancedMotion Detection DetectorsDetectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsLow level 0% Default valuesRecommended values Applications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RuleConvert Event Types to Action Rules RecipientsRecurrences SchedulesAxis M3114-R Network Camera Continuous Recording RecordingsRecordings Recording ListUsers System OptionsSystem Options SecurityIeee Date & TimeCertificates Network Basic TCP/IP SettingsAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264 System Overview System Options Maintenance Support Support OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingChecking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Key frames Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Video Camera SettingsTechnical Specifications Technical SpecificationsConnectors Function/group Specifications System ApplicationMaintenance Installation aids Memory PowerAccessories License Video Function/group Specifications IncludedPerformance Considerations M2.2
Top Page Image Contents