Bosch Appliances VG4 manual IP Firmware Update Error, 3IP Firmware Upgrade Fails

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AutoDome Modular Camera SystemTroubleshooting en 33

3.3.2

IP Firmware Update Error

 

If you attempt to upgrade the IP firmware (using the Vip_x_app1.fw file) after you update the

 

CPU firmware (using the SCBootApp.g4i or the SCMain.g4i file) the VG4 AutoDome may

 

lock and you may receive the following error:

 

C_Http_FwUpload::unknown error

 

To correct this issue, use the following steps:

 

1.

Connect to the AutoDome from a computer that contains the Configuration Tool for

 

 

Imaging Devices (version 3.03 or higher) via an RS-232 or an RS-485 connector.

 

 

Refer to Section 2.4 Launching the CTFID Software, page 17, for more information about

 

 

an RS-232 connection, an RS-485 connection, and the CTFID tool.

 

2.

Launch the CTFID tool.

 

3.

Downgrade the version of the SCBootApp.g4i and the SCMain.g4i file to the release level

 

 

prior to the upgrade.

 

4.

Once the SCBootApp.g4i and the SCMain.g4i files are successfully downgraded, restart

 

 

the IP firmware upgrade process, installing the IP firmware update file first.

 

 

Refer to Section 1 VG4 Firmware Updates via a TCP/IP Network, page 1, for complete

 

 

instructions on installing the IP firmware upgrade.

3.3.3IP Firmware Upgrade Fails

If an error message appears stating that the IP firmware upgrade has failed, navigate to the following special URL:

http://IP_AutoDome_IP_Address/upload.htm

Where IP_AutoDome_IP_Address is the IP address for your IP AutoDome.

The browser then displays the following window:

 

Figure 3.2 IP Firmware Upgrade URL

 

Click Browse and navigate to the IP directory. Select the IP firmware file and click OK. Then

 

click Upload to attempt the IP firmware upload again. If the upgrade fails again, contact Bosch

 

technical support for assistance.

3.3.4

VCA App File Fails Upload

 

If the VCA App file fails to upload via an IP connection can cause the VG4 500i Series

 

AutoDome not to function. The failure sets the VCA App and Boot firmware versions to 0.0.0.0

To correct this issue, return the AutoDome to the BootLoader mode and update the VCA App file via an IP connection.

1. Turn OFF the power to the AutoDome.

2. Copy the VCA App and SC Main (VCAApp.G4i and SCMain.G4i) files from the service pack directory into a separate, temporary directory.

3. Turn ON the power to the AutoDome.

The AutoDome restarts and attempts to load the VCA App twice. On the third attempt, the AutoDome starts without loading the VCA App.

Bosch Security Systems, Inc.

Firmware Update Manual

F.01U.097.269 1.06 2011.09

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Contents AutoDome Modular Camera System Page Table of Contents Iv en Table of Contents AutoDome Modular Camera System Determining the IP Communications Module 1VG4 Firmware Updates via a TCP/IP NetworkTo determine the IP Communications Module 2Upgrading the IP AutoDomeHardware Version IP Communications Module Firmware Version Determining Minimum Requirements 200, 300, 500i Series Upgrading the VG4 100 Series AutoDomeSupporting Software Requirements Release Firmware Version Release DateSelecting the Service Pack Select Settings link Beginning the Firmware Update ProcessUpdating VG4 100 Series IP AutoDome Firmware Service Settings Maintenance optionOrder to Upload Files Updating VG4 200, 300 or 500i Series IP AutoDome FirmwareFile Name AutoDome Series/Module Function Selecting and Uploading Firmware Files With. See .4.2 Selecting the Service Pack,Select a Firmware file to upload Symbol DescriptionUpload progress bar 10 Language folder Alternate Language OptionExit the Language menu and then the Main menu Changing the VG4 AutoDome OSD LanguageVG4 Firmware Updates via the Ctfid Determining Minimum Requirements Upgrading the VG4 200 or 300 Series AutoDomeSystem Controller Main Start with Service Pack Release Date 2Selecting the Service Pack3Hardware Connections 2Serial Connections 1Bilinx ConnectionsLaunching with a Bilinx Connection Launching the Ctfid SoftwareCtfid Detect Device Screen Launching with a RS232/RS485 Serial ConnectionDownloading AutoDome Device Settings Uploading VG4 AutoDome Firmware Files Uploading a VG4 100 Series AutoDome Service Pack10 Select VG4 100 Series Firmware Image File Uploading a VG4 200 or VG4 300 Series AutoDome Service PackMust start with. See .2.2 Selecting the Service Pack, on 12 Choose a Service Pack 5Updating the SC Boot file14 Service Pack subcomponents 15 Firmware Update Warning Updating the SC Main Files 17 Successful SCBoot Upgrade19 Firmware upgrade warning Click OK to complete the upgrade process 22 Select Language folder Additional Language Option From the Ctfid Main window VG4 Series Firmware Version Identification Pre-production Firmware Versions All ModelsVG4 AutoDome with an IP Communications Module Web Browser IssuesModule Name Filename Microsoft Internet Explorer version3IP Firmware Upgrade Fails IP Firmware Update ErrorVCA App File Fails Upload Ctfid does not Connect Upgrading Firmware with the CtfidSerial RS232 or RS485 4Firmware Upgrade via Ctfid Fails5Auto Tracker Does not Activate with on 78 Enter Page USA
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