Bosch Appliances VG4 manual 5Auto Tracker Does not Activate with on 78 Enter

Page 40

36 en TroubleshootingAutoDome Modular Camera System

3.5Auto Tracker Does not Activate with ON 78 ENTER

If the Auto Tracker does not activate when you enter the ON 78 ENTER command, check the version of the VCA firmware. To determine the firmware versions installed on an AutoDome, issue the AUX ON 66 command twice. The AutoDome displays a screen similar to the following:

If the version of the VCA firmware is 0.00.00.00, then the VCA firmware was not installed correctly.

To correct this issue, use the following steps:

1.Obtain the latest Service Pack from www.boschsecurity.us.

2.Connect to the AutoDome using either the CTFID (RS232, RS485, or Bilinx connection) or the web browser (IP AutoDome with Ethernet connection).

3.Re-install the VCA_boot.g4i and the VCA_App.g4i files from the service pack. Refer to Section 2 VG4 Firmware Updates via the CTFID, page 13, OR Section 1 VG4 Firmware Updates via a TCP/IP Network, page 1 for detailed steps to install the firmware updates).

4.Once the VCA_boot.g4i and the VCA_App.g4i files are successfully installed, the AutoDome will restart and the Auto Tracker will operate correctly.

F.01U.097.269 1.06 2011.09

Firmware Update Manual

Bosch Security Systems, Inc.

Image 40

Contents AutoDome Modular Camera System Page Table of Contents Iv en Table of Contents AutoDome Modular Camera System 1VG4 Firmware Updates via a TCP/IP Network Determining the IP Communications ModuleTo determine the IP Communications Module 2Upgrading the IP AutoDomeHardware Version IP Communications Module Firmware Version Upgrading the VG4 100 Series AutoDome Determining Minimum Requirements 200, 300, 500i SeriesSupporting Software Requirements Release Firmware Version Release DateSelecting the Service Pack Beginning the Firmware Update Process Select Settings linkService Settings Maintenance option Updating VG4 100 Series IP AutoDome FirmwareOrder to Upload Files Updating VG4 200, 300 or 500i Series IP AutoDome FirmwareFile Name AutoDome Series/Module Function With. See .4.2 Selecting the Service Pack, Selecting and Uploading Firmware FilesSymbol Description Select a Firmware file to uploadUpload progress bar Alternate Language Option 10 Language folderChanging the VG4 AutoDome OSD Language Exit the Language menu and then the Main menuVG4 Firmware Updates via the Ctfid Upgrading the VG4 200 or 300 Series AutoDome Determining Minimum RequirementsSystem Controller Main Start with Service Pack Release Date 2Selecting the Service Pack3Hardware Connections 1Bilinx Connections 2Serial ConnectionsLaunching the Ctfid Software Launching with a Bilinx ConnectionLaunching with a RS232/RS485 Serial Connection Ctfid Detect Device ScreenDownloading AutoDome Device Settings Uploading a VG4 100 Series AutoDome Service Pack Uploading VG4 AutoDome Firmware FilesUploading a VG4 200 or VG4 300 Series AutoDome Service Pack 10 Select VG4 100 Series Firmware Image FileMust start with. See .2.2 Selecting the Service Pack, on 5Updating the SC Boot file 12 Choose a Service Pack14 Service Pack subcomponents 15 Firmware Update Warning 17 Successful SCBoot Upgrade Updating the SC Main Files19 Firmware upgrade warning Click OK to complete the upgrade process Additional Language Option 22 Select Language folderFrom the Ctfid Main window Pre-production Firmware Versions All Models VG4 Series Firmware Version IdentificationWeb Browser Issues VG4 AutoDome with an IP Communications ModuleModule Name Filename Microsoft Internet Explorer version 3IP Firmware Upgrade Fails IP Firmware Update Error VCA App File Fails Upload Upgrading Firmware with the Ctfid Ctfid does not Connect4Firmware Upgrade via Ctfid Fails Serial RS232 or RS4855Auto Tracker Does not Activate with on 78 Enter Page USA