Axis Communications FD-R M12 Troubleshooting, Checking the firmware, Upgrading the firmware

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AXIS 209FD/FD-R/FD-R M12 32

Troubleshooting

Checking the firmware

Firmware is software that determines the functionality of the AXIS 209FD/FD-R/FD-R M12. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup > Basic Configuration.

Upgrading the firmware

When you upgrade the firmware with a file from the Axis Web site, your camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Pre-configured and customized settings will be saved when the firmware is upgraded (providing the same features are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes provided with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes:

•After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

•The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis Web site at www.axis.com for more information.

Emergency recovery procedure

If the power/network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label inside the camera cover.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis209fdr.bin. Then click the Load button to restart the upgrade process.

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Contents User’s Manual About this Document CanadaContents Glossary of Terms Index Description Key featuresProduct overview Overview LED Indicators LEDAxis Media Control Accessing the CameraAccess from a browser Live View Setting the root passwordAccessing the camera from the Internet How to stream MPEG-4 Video StreamsAlternative methods of accessing the video stream MPEG-4 clientsMotion Jpeg Axis Media Control AMCConfiguration Accessing the Setup toolsVideo & Image Settings Text Overlay SettingsImage Appearance Video StreamOverlay/Mask Overlay/Mask TypeImage Formats Image Size Upload and use an overlay/maskOverlay image requirements Low Light Behavior Advanced Camera SettingsLighting Conditions Bit Rate Control Advanced MPEG-4 SettingsGOV Settings Live View Config Default Video FormatLayout Action ButtonsDefault Viewer Viewer SettingsEvent Configuration Event ServersEvent Types DefinitionsHow to set up a triggered event Triggered EventsClick Add triggered on the Event types Pre-trigger and Post-trigger buffersScheduled Events Camera Tampering Axis 209 FD-R/FD-R M12Motion Detection Object SizeSystem Options SecurityIP Address Filtering ReferralsNetwork Basic TCP/IP Settings IP Address ConfigurationServices Date & TimeNetwork Advanced TCP/IP Settings Network Traffic WAN internetSmtp email QoS Quality of serviceQoS Settings LED Settings MaintenanceUPnP BonjourResetting to the factory default settings Unit connectorsConfiguration Using the Control ButtonAxis 209FD/FD-R/FD-R M12 Troubleshooting Emergency recovery procedureChecking the firmware Upgrading the firmwareAxis Support Symptoms, Possible Causes and Remedial Actions Camera is accessible locally, but not externallyCamera is inaccessible BrowserMotion Detection triggers unexpectedly Poor quality snapshot imagesBrowser freezes Technical Specifications Specification ModelsSpecification Installation Bandwidth General performance considerationsOptimizing your system Axis 209FD/FD-R/FD-R M12 Glossary of Terms Etrax Ethernet Token Ring Axis Axis own microprocessorSee also IP Internet Protocol Megapixel See Pixel VOP See VOPSSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the networkAxis 209FD/FD-R/FD-R M12 Index AMC
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