Axis Communications FD-R M12 user manual Poor quality snapshot images, Browser freezes

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AXIS 209FD/FD-R/FD-R M12 35

A firmware upgrade has been inter- rupted or the firmware has otherwise been damaged

No images displayed on web page

See the Emergency Recovery Procedure above.

Problem with AMC.

To enable the updating of video images in Microsoft Internet Explorer, set your browser to allow ActiveX controls.

(Internet Explorer only)

Also, make sure that AXIS Media Control (AMC) component is installed on your workstation.

 

 

Installation of additional ActiveX

Configure your camera to use a Java applet for updating the video images under

component restricted or prohibited

Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more information.

 

 

Video/Image problems, general

 

 

 

Image too dark or too light

Check the video image settings. See the online help on Video and Image Settings.

 

 

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or

 

the upload period.

 

 

Slow image update

Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame rates, etc, will reduce the per-

 

formance of the camera.

 

 

Poor performance

Poor performance may be caused by e.g. heavy network traffic, multiple users accessing the unit, low performance

 

clients, use of features such as motion detection or event handling.

 

 

Poor quality snapshot images

 

Screen incorrectly configured on your workstation

Browser freezes

In Display Properties, configure your screen to show at least 65000 colors, i.e. at least 16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.

Netscape 7.x or Mozilla 1.4 (or later) Lower the image resolution. can sometimes freeze on a slow com-

puter

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based upon changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may be triggered mistakenly. Lower the sensitivity setting to avoid problems with luminance.

For further assistance, please contact your reseller or see the support pages on the Axis Website at www.axis.com/techsup

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Contents User’s Manual Canada About this DocumentContents Glossary of Terms Index Description Key featuresProduct overview Overview LED LED IndicatorsAxis Media Control Accessing the CameraAccess from a browser Live View Setting the root passwordAccessing the camera from the Internet Video Streams How to stream MPEG-4Axis Media Control AMC Alternative methods of accessing the video streamMPEG-4 clients Motion JpegAccessing the Setup tools ConfigurationVideo Stream Video & Image SettingsText Overlay Settings Image AppearanceOverlay/Mask Type Overlay/MaskImage Formats Image Size Upload and use an overlay/maskOverlay image requirements Low Light Behavior Advanced Camera SettingsLighting Conditions Bit Rate Control Advanced MPEG-4 SettingsGOV Settings Action Buttons Live View ConfigDefault Video Format LayoutViewer Settings Default ViewerDefinitions Event ConfigurationEvent Servers Event TypesPre-trigger and Post-trigger buffers How to set up a triggered eventTriggered Events Click Add triggered on the Event typesCamera Tampering Axis 209 FD-R/FD-R M12 Scheduled EventsObject Size Motion DetectionReferrals System OptionsSecurity IP Address FilteringDate & Time Network Basic TCP/IP SettingsIP Address Configuration ServicesNetwork Advanced TCP/IP Settings WAN internet Network TrafficSmtp email QoS Quality of serviceQoS Settings Bonjour LED SettingsMaintenance UPnPUsing the Control Button Resetting to the factory default settingsUnit connectors ConfigurationAxis 209FD/FD-R/FD-R M12 Upgrading the firmware TroubleshootingEmergency recovery procedure Checking the firmwareAxis Support Browser Symptoms, Possible Causes and Remedial ActionsCamera is accessible locally, but not externally Camera is inaccessibleMotion Detection triggers unexpectedly Poor quality snapshot imagesBrowser freezes Specification Models Technical SpecificationsSpecification Installation Bandwidth General performance considerationsOptimizing your system Axis 209FD/FD-R/FD-R M12 Etrax Ethernet Token Ring Axis Axis own microprocessor Glossary of TermsSee also IP Internet Protocol VOP See VOP Megapixel See PixelURL Uniform Resource Locator An address on the network SSL/TSL Secure Socket Layer/Transport Layer SecurityAxis 209FD/FD-R/FD-R M12 AMC Index
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