Axis Communications 2 user manual Symptoms, Possible Causes and Remedial Actions

40 Troubleshooting AXIS 230

Symptoms, Possible Causes and Remedial Actions

Symptoms	Possible causes	Remedial actions
The AXIS 230 cannot be	The IP address is already being	Run Ping (as described below) and follow the appropriate
installed, or cannot be	used by another device.	recommendations.
accessed from a browser
after installation.	The IP address used during	Run Ping. If you get “Destination host unreachable” or similar, the
	installation is not valid on	diagnosis is probably correct.
	your subnet.	In Windows, check that the IP address for your AXIS 230 is on the same
		subnet as your workstation. Exactly how this is done varies from one
		version of Windows to another. See Windows’ help for more
		information.
		If the AXIS 230 and your workstation are on different subnets, you will
		not be able to set the IP address. Contact your network administrator.
	The IP address has changed.	1) Move the AXIS 230 to an isolated network or to one with no DHCP
		or BOOTP server. Set the IP address again, using the ARP command.
		2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings.
		Return the unit to the main network. The unit now has a fixed IP
		address that will not change.
		3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is
		required, select the required service and then configure IP address
		change notification from the network settings. Return the unit to the
		main network. The unit will now have a dynamic IP address, but will
		notify you if the address changes.
	Other networking problems.	Test the network cable by connecting it to some other network device
		and then Pinging that device from your workstation.
		Test the unit’s network interface by connecting a local computer to the
		AXIS 230, using a standard network cable. A crossover cable is not
		required.
The Power indicator is not	Faulty power supply.	Verify that you are using an Axis PS-K power supply.
constantly lit.
The Network indicator	No network connection or	See Other networking problems, above.
displays red.	faulty cabling.
The Status indicator	The flash upgrade process has	See the Emergency Recovery Procedure on page 43.
slowly flashes red.	failed.
The AXIS 230 works	Firewall protection.	Check the Internet firewall with your system administrator.
locally, but not externally.
	Default routers required.	Check if you need to configure the default router settings.
No video.	Display incorrectly configured	In Display Properties, adjust the color settings to at least 16-bit color.
	on workstation.	If running more than one video stream, 32-bit color must be used.