Samsung SNC-M300 user manual 부록appendix, Troubleshooting

부록appendix

Troubleshooting

PROBLEM

SOLUTION

	Check to make sure that the camera’s Network settings
	are appropriate.
	Check to make sure that all network cables have been
	connected properly.
	If connected using DHCP, verify that the camera is able
	to acquire dynamic IP addresses without any problem.
I can’t access the camera	If connected using a DDNS URL, verify that the MAC
from a web browser.	address has been properly entered.
	If the camera is connected to an xDSL network, ensure
	that Bandwidth is set to less than 600Kbps. Because xDSL
	offers slow connection speed, setting Bandwidth high
	results in network load and hinder network connection.
	If the camera is connected to a router, verify that port
	forwarding is properly configured.
	Connected Viewers become disconnected upon any change
	to camera or network configurations.
Viewer got disconnected	Check all network connections.
during monitoring.	If the camera is connected over an xDSL network, it’s pos-
	sible for Viewer to disconnect under poor network condi-
	tions.
I cannot connect to the	When you try to connect to the system using a tab browser,
	the same cookie information is shared, resulting in errors when
system using a tab browser
	connected. Therefore, instead of using a tab browser, open a new
of Internet Explorer 7.0.
	browser window to connect to the system.
The camera connected to	Turn off the firewall settings on your PC and then search the camera
the network is not detected
	again.
in the IP installer program.
	Check whether two or more cameras are set to a single multicast
	address instead of different addresses. If a single address is
Images overlap.	used for multiple cameras, the images may overlap.
	If the inappropriate video codec is installed on your computer,
	the video will not be played properly. Uninstall the video codec
	installed and check it again.

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