Cisco Systems CIVS-IPC-2621V manual Troubleshooting

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C H A P T E R 5

Troubleshooting

This chapter describes some common problems that may be encountered while using the IP camera and provides possible solutions.

Symptom Cannot connect to an IP camera through a web browser.

Possible Cause You are not using a supported PC operating system or web browser, you entered an incorrect IP address for the IP camera, the PC that you are using is not on the same LAN as the IP camera, you are entering an invalid port number for an HTTP or HTTPS connection, or you are trying to access the IP camera from a device with an IP address that is restricted from access.

Recommended Action Make sure that you are using a PC that is running Microsoft Windows 2000, XP, or Vista and that your are using Internet Explorer 6.x with Service Pack 2, or later. Make sure that you enter the correct IP address. If you are connecting through a LAN, make sure that the PC is on the same network as the IP camera. If you are connecting through the Internet, make sure to enter the correct port number. Make sure that the device does not have an IP address that is restricted from access (see the “IP Filter Window” section on page 3-10.)

Symptom Cannot log in to the IP camera as the administrator.

Possible Cause You are entering the log in credentials incorrectly or have forgotten the administrator password.

Recommended Action The administrator user name is admin and the password is the one that you configured. Both credentials are case sensitive, so make sure to enter them exactly as they are configured. If you forget the administrator password, you must perform a factory reset as described in the “Resetting the IP Camera” procedure on page 2-28, then reconfigure the IP camera. If you take these actions, do not use the Upload option in the Maintenance window to reload a saved configuration file because that process restores the password that you forgot.

Symptom Configuration windows do not display when you click the Setup link in the Main window.

Possible Cause You or another user recently exited the configuration windows by exiting a browser without first clicking the Logout button. In this case, it can take up to 2 minutes before the configuration windows become available.

Recommended Action Wait 2 minutes and try again.

Cisco Video Surveillance System 2621 IP Dome User Guide

	OL-24129-02	5-1

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Contents Americas Headquarters Cisco Video Surveillance 2621 IP Dome User GuideCisco Video Surveillance System 2621 IP Dome User Guide N T E N T S Using the IP Camera with Cisco VSM Organization OverviewViii Features, IP Camera Overview, FeaturesIP Camera Overview Physical Details, Package Contents,Top of the 2621 IP Dome Physical DetailsOverview IP Camera Overview Bottom of the 2621 IP Dome Described in the Resetting the IP Camera section onPackage Contents Before You Begin Getting StartedPreparing for Installation, Mounting with a Junction Box, Installing the Cisco Video Surveillance 2621 IP DomePreventing Electrostatic Discharge Damage Passing the Audio Cable through a Ferrite Core Preparing for InstallationMounting with a Junction Box ProcedureDisassembling the 2621 IP Dome Components Attaching the Base Plate to a Junction Box Attaching the Camera Unit to the Base Plate Cisco Video Surveillance System 2621 IP Dome User Guide Attaching the Privacy Shield and Dome Mounting with a Conduit BaseBase plate Camera unit Camera unit screws Attaching the Conduit Base to a Surface Attaching the Base Plate to the Conduit Base See -1 on Cisco Video Surveillance System 2621 IP Dome User Guide 10 Attaching the Privacy Shield and Dome Mounting to a Ceiling Tile 11 Disassembling the 2621 IP Dome Components 12 Preparing the 2621 IP Dome Ceiling Tile See -1 on 13 Securing Torx Screws Mounting on a Solid Surface14 Disassembling the 2621 IP Dome Components See -1 on 15 Securing Torx Screws Performing the Initial Setup of the IP CameraProtocol//ipaddress Https//192.168.0.100 Accessing the IP Camera WindowsHttps//203.70.212.521024 Http//203.70.212.52Http//203.70.212.521024 Adjusting the Video Image16 Adjusting the Camera Lens on the 2621 IP Dome Resetting the IP Camera Powering the IP Camera On or OffReset Type Procedure Remarks Initial Setup of the IP CameraCleaning the IP Camera OL-24129-02 Configuration Overview Configuring and Managing the IP CameraConfiguration Item Explanation Guidelines for Use Reference See the Audio Window section See the Alarm I/O PortsSee the Privacy Region See the Focus/Zoom WindowSnmp Navigating the Configuration WindowsBasic Setup Window Setup WindowsDevice Settings Option DescriptionOption Description Network Settings Advanced Setup WindowBonjour OptionOption Description QoS IP Filter WindowEAP-TLS Options Eapol WindowEAP-FAST Options Users Window, Maintenance Window, Firmware Window, Administration WindowsUsers Window User List AdministratorMaintenance Window Firmware Window Video Window Audio/Video WindowsSettings Dual Streams MPEG-4 + Mjpeg -Configures MPEG-4 forMPEG-4 Settings Resolution Choose the resolution of the Mjpeg video stream Mjpeg SettingsPAL/50 Hz Video AdjustmentDay/Night Vision OptionsOption Description Controls section on Audio WindowDuplex Talk and Listen Focus/Zoom Window Privacy Region WindowChoose Simplex Talk Only , Half Duplex Talk or Listen , or Full Duplex Talk and ListenInitialization Window Security WindowsInitialization Window, Complexity Window, Users Window section on Complexity WindowMail/FTP/HTTP Window Applications WindowsMail Setup Described in the Basic Setup Window section onPrimary Smtp Server Secondary Smtp ServerPrimary FTP Mail BodySecondary FTP Http NotificationSystem-provided-name-value-pairs is the event information Motion Detection WindowEvent Window New Schedule Event ScheduleClear button Trigger EventAttachment Mail/FTP/HTTP Window section onSnmp Window Alarm Input Settings Alarm I/O Ports WindowAlarm Output Settings Manual Control SettingsSystem Window Status WindowsSystem Status Audio/Video Window Audio SettingSyslog & Log Window Network WindowSys Log Server Local LogMessage Explanation Log ListSystem log messages Syslog and Log Information Address FTP log messages Address1 Port1 Address2 Port2 , UserSmtp log messages Video Log WindowDelete All button Delete buttonOL-24129-02 Home Window Overview Viewing Video through the Home Window OverviewHome Window Control Description Home Window ControlsDigital zoom controls Audio controlsSave Snapshot controlsIP camera controls For related information, see the Video Window section onAccessing Secondary H.264 Stream Accessing the Primary H.264 StreamViewing Video through Third-Party Devices or Software Accessing Dual MPEG-4 Streams Accessing the Primary MPEG-4 StreamAccessing the Mjpeg Stream Accessing Dual Streams H.264 + MjpegAccessing Dual Streams MPEG-4 + Mjpeg OL-24129-02 Troubleshooting Troubleshooting For instructions, see the Video Window section on Using the IP Camera with Cisco VSMOL-24129-02 D E IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8

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