Moxa Technologies 2310 user manual Power On Self Test Post, Frequently Asked Questions

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VPort 2310 User’s Manual

Troubleshooting

Power On Self Test (POST)

After the power has been turned on, Video Server will perform a self-diagnostic to detect any possible hardware defects. The status LEDs will blink during the POST, and will keep blinking until the POST has finished, or a fatal error is detected. If either status LED indicator is dim to start off with, the LED may be broken.

When certain fatal errors occur, LED2 and LED3 blink in a particular way to indicate the type of failure, as described in the following table.

	LED pattern after POST	Failed function	Troubleshooting
	LED2 and LED3 blink at same	U32(SAA7113)	Video decoder
	time
	LED2 ON and LED3 OFF	U1(TM1300)	PCI bridge of TM1300
	LED2 OFF and LED3 ON	U6(RTL8139C)	Ethernet controller
	LED2 ON and LED3 ON	U6(RTL8139C), U7, U8	Ethernet interface*
	LED2 blink and LED3 ON	U22(M5823)	Real-time clock
	LED2 ON and LED3 blink	U19(16C1550CJ), P2	COM interface

NOTE	Ethernet interface failure includes not only on-board components, but also the Ethernet cable and
	the devices at the opposite end.


NOTE	To reduce the chance of system failures caused by Administrator error, always read the related
	sections in this user’s manual to prevent unexpected errors caused by “wild-guess

configuration.”

Frequently Asked Questions

Q: What if I forget my password?

A:Every access to Video Server needs authentication. If you are one of the managed users, you need to ask the administrator for the password. If you are the administrator, there is no way to recover the root password. The only way to regain access to Video Server is to utilize the default setting button on the rear panel to restore the factory settings and reinstall it (see p. 1-7 for details).

Q:Why can’t I see video from the Video Server after it has been authenticated?

A:There are many possible scenarios:

1.If you have just installed the Video Server and are unable to see the video, check the video modulation on the Configuration page.

2.If the Video Server is installed correctly and you are accessing the Video Server for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists, the number of users accessing the Video Server at the same time may exceed the maximum that the system allows.

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Contents Moxa VPort 2310 Video Server User’s Manual First Edition, JanuaryVPort 2310 User’s Manual Copyright NoticeTrademarks DisclaimerBefore getting started Important NoteTable of Contents Chapter Upgrading System Firmware Page Introduction Overview Product Features Package ChecklistTechnical support for developers Typical Application Product DescriptionFront Panel BNC video inputRear Panel Network and Status LEDs10/100 Mbps Ethernet port RS-232 COM portGeneral I/O terminal block DI+Reset Button VDC Power AdaptorGetting Started Hardware Installation Before Getting StartedAssigning an IP Address Dhcp Server EnvironmentUsing IP Reporter Non-DHCP Server Environment Mounting VPort Assigning the IP Address ManuallyPanel Mounting DIN-Rail MountingAccessing VPort 2310 for the First Time Functions Featured NPort’s HomepageAuthentication Accessing VPortOpening Your Browser Installing the Plug-in Application Functions Featured on VPort’s Homepage Custom PTZ Camera Commands Client SettingsRelay Output Control Motorized PTZ Camera ControlPage System Configuration System Configuration Via Web AccessSystem System Configuration Via Web AccessHost name Date and Time Root password SecurityAdd user Manage userReset network at next boot $ Reset network at next bootReset network at next boot NetworkGeneral SmtpAudio Control Save the modificationChannel port Improve audio quality in a low bandwidth environmentDdns & UPnP Checkmark Enable DdnsDynamic DNS Video Universal PnPText on Video ColorSize ModulationMaximum Frame Rate Video Quality ControlEnable Motion Detection Image SettingSave the settings Flip and MirrorEnable Motion Detection box How to Set up a VMD conditionMotion Detection VPort 2310 User’s Manual System Configuration Application Step Event operation Sequential mode Step Setup the GeneralSetup the Trigger Condition Setup the Trigger actionWeekly schedule Event operationSequential Mode Trigger output alarmCamera Control Send Snapshot by Email or FTPInterface mode Preset PositionBaud rate bps Select Camera driverCustom commands Custom Camera Settings Focus Focus near, Focus Far actionsHomepage Layout Logo figureLogo link Background graphView log file View parametersSystem Configuration Via FTP Factory defaultVideo Server Initial Configuration file From 12 to -12, GMT + ValueCurrent Language, read-only Or 1024 to VPort 2310 User’s Manual System Configuration Values64k, 128k, 256k, 384k, 512k, 768k 1000k, 1200k Telnet Commands System Configuration Via TelnetSystem core debugging Skip installation at next boot Reset networkRestore factory default settings Reset systemURL Commands for System Maintenance Advanced ApplicationsThis problem Capturing Up-to-date Still ImagesVideo Embedded in Customers’ Homepage Getting snapshot via URLDownload Event-triggered Snapshots Customizing Homepage GraphicsGetting triggered snapshots via URL Getting triggered snapshots via FTPURL Commands for DI/DO & Camera’s Actions Setting Drive digital outputsMoving motorized camera in PTZ direction Recalling camera positionURL Commands for System Maintenance Sending commands to devices attached to the COM portRestore Factory Default Settings via URL Download System Log via FTPUpgrading System Firmware Using Upgrade Wizard to Upgrade Firmware Using FTP to Upgrade Firmware VPort 2310 User’s Manual Upgrading System FirmwareTroubleshooting Frequently Asked Questions Power On Self Test PostLED pattern after Post Failed function Troubleshooting VPort 2310 User’s Manual Troubleshooting VPort 2310 User’s Manual Troubleshooting URL Commands of Video Server Homepage name Referenced URLResource name Reference URL Name Value DescriptionNetwork configuration URL Video configuration URL Image quality configuration URL Custom camera configuration URL Homepage layout configuration URL Settings of Supported PTZ Cameras Camera model Baud rate Data bits Stop bit Parity bitCamera Control Cable Time Zone Table VPort 2310 User’s Manual Time Zone Table Technical Specifications TechnologyNetwork Serial PortPower Requirements WarrantyAlarm Features Remote Firmware UpgradeService Information Moxa Internet Services Following services are providedProblem Report Form Moxa Product & VPort Serial NumberProduct Return Procedure