Moxa Technologies 2310 user manual Product Return Procedure

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VPort 2310 User’s Manual

Service Information

Product Return Procedure

For product repair, exchange, or refund, the customer must:

'Provide evidence of original purchase.

'Obtain a Product Return Agreement (PRA) from the sales representative or dealer.

'Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter product repair time.

'Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The PRA should be visible on the outside of the package, and include a description of the problem, along with the return address and telephone number of a technical contact.

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Contents First Edition, January Moxa VPort 2310 Video Server User’s ManualDisclaimer VPort 2310 User’s ManualCopyright Notice TrademarksImportant Note Before getting startedTable of Contents Chapter Upgrading System Firmware Page Introduction Overview Technical support for developers Package ChecklistProduct Features BNC video input Typical ApplicationProduct Description Front PanelRS-232 COM port Rear PanelNetwork and Status LEDs 10/100 Mbps Ethernet portDI+ General I/O terminal blockVDC Power Adaptor Reset ButtonGetting Started Dhcp Server Environment Hardware InstallationBefore Getting Started Assigning an IP AddressUsing IP Reporter Non-DHCP Server Environment DIN-Rail Mounting Mounting VPortAssigning the IP Address Manually Panel MountingFunctions Featured NPort’s Homepage Accessing VPort 2310 for the First TimeOpening Your Browser Accessing VPortAuthentication Installing the Plug-in Application Functions Featured on VPort’s Homepage Motorized PTZ Camera Control Custom PTZ Camera CommandsClient Settings Relay Output ControlPage System Configuration Via Web Access System ConfigurationHost name System Configuration Via Web AccessSystem Date and Time Manage user Root passwordSecurity Add userNetwork Reset network at next boot$ Reset network at next boot Reset network at next bootSmtp GeneralImprove audio quality in a low bandwidth environment Audio ControlSave the modification Channel portDynamic DNS Checkmark Enable DdnsDdns & UPnP Color VideoUniversal PnP Text on VideoVideo Quality Control SizeModulation Maximum Frame RateFlip and Mirror Enable Motion DetectionImage Setting Save the settingsMotion Detection How to Set up a VMD conditionEnable Motion Detection box VPort 2310 User’s Manual System Configuration Application Setup the Trigger action Step Event operation Sequential modeStep Setup the General Setup the Trigger ConditionEvent operation Weekly scheduleSend Snapshot by Email or FTP Sequential ModeTrigger output alarm Camera ControlSelect Camera driver Interface modePreset Position Baud rate bpsCustom commands Focus Focus near, Focus Far actions Custom Camera SettingsBackground graph Homepage LayoutLogo figure Logo linkView parameters View log fileFactory default System Configuration Via FTPFrom 12 to -12, GMT + Value Video Server Initial Configuration fileCurrent Language, read-only Or 1024 to VPort 2310 User’s Manual System Configuration Values64k, 128k, 256k, 384k, 512k, 768k 1000k, 1200k System core debugging System Configuration Via TelnetTelnet Commands Reset system Skip installation at next bootReset network Restore factory default settingsAdvanced Applications URL Commands for System MaintenanceGetting snapshot via URL This problemCapturing Up-to-date Still Images Video Embedded in Customers’ HomepageGetting triggered snapshots via FTP Download Event-triggered SnapshotsCustomizing Homepage Graphics Getting triggered snapshots via URLRecalling camera position URL Commands for DI/DO & Camera’s Actions SettingDrive digital outputs Moving motorized camera in PTZ directionDownload System Log via FTP URL Commands for System MaintenanceSending commands to devices attached to the COM port Restore Factory Default Settings via URLUpgrading System Firmware Using Upgrade Wizard to Upgrade Firmware VPort 2310 User’s Manual Upgrading System Firmware Using FTP to Upgrade FirmwareTroubleshooting LED pattern after Post Failed function Troubleshooting Power On Self Test PostFrequently Asked Questions VPort 2310 User’s Manual Troubleshooting VPort 2310 User’s Manual Troubleshooting Homepage name Referenced URL URL Commands of Video ServerName Value Description Resource name Reference URLNetwork configuration URL Video configuration URL Image quality configuration URL Custom camera configuration URL Homepage layout configuration URL Camera model Baud rate Data bits Stop bit Parity bit Settings of Supported PTZ CamerasCamera Control Cable Time Zone Table VPort 2310 User’s Manual Time Zone Table Serial Port Technical SpecificationsTechnology NetworkRemote Firmware Upgrade Power RequirementsWarranty Alarm FeaturesService Information Following services are provided Moxa Internet ServicesMoxa Product & VPort Serial Number Problem Report FormProduct Return Procedure
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