Moxa Technologies user manual VPort 2310 User’s Manual Troubleshooting

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VPort 2310 User’s Manual

Troubleshooting

Q: How can I keep the Video Server as private as possible?

A:The Video Server is designed for surveillance purposes and has many flexible interfaces. The user authentication and special confirmation in installation can keep the Video Server from unauthorized access. You may also change the HTTP port to a non-public number. You can check the system log to examine any abnormal activities and trace the origins.

Q: I have a PTZ camera that is not on the support list. How can I control it?

A:Video Server provides a custom camera command interface to control cameras that are not supported. The details are described in this manual. Be sure that the COM port settings are applied to the camera specifications. The camera control cable included is shown in the package contents. Prepare your own cable if necessary. The general PTZ command is composed of one start command and one stop command. When editing both commands in the edit box of the configuration page, use comma(s) to separate commands. Each comma represents 200 milliseconds. If the user has some serial control device other than the PTZ camera, the special URL is provided to send the desired commands. For quick access, integrate the URL to another homepage on your own web server.

Q: How fast will Video Server check the status of digital inputs?

A:The Video Server will check input status in less than half a second. However, to avoid repeatedly checking conditions too often and to allow the devices connected to digital outputs to function properly, the Video Server will delay 3 seconds by default after each condition matches. Users may change it according to specific applications. During this period, any condition will be ignored.

Q: Why can I not access the Video Server when I set up some options in the application?

A:When the Video Server is triggered by events; snapshots will take more time to write to memory. If the events occur too often, the system will always be busy storing images. It is recommended to use sequential mode or an external recorder program to record motion pictures if the event is frequent. If you prefer to retrieve images via FTP, the value could be smaller since FTP responds quicker than the Web does. Once the system is too busy to configure, use the restore factory default and reset button to save the system.

Q:I tried connecting my black-and-white and color cameras with the Video Server but the image is not good.

A:Although the Video Server allows users to choose color or black-and-white images for each camera, hybrid camera types may increase video processing time and reduce system performance.

Q: The image is not clear enough. Is anything broken?

A:The lens can be focused by rotating the outer ring. Rotate it clockwise or counter-clockwise to focus near or far.

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Contents Moxa VPort 2310 Video Server User’s Manual First Edition, JanuaryTrademarks VPort 2310 User’s ManualCopyright Notice DisclaimerBefore getting started Important NoteTable of Contents Chapter Upgrading System Firmware Page Introduction Overview Package Checklist Product FeaturesTechnical support for developers Front Panel Typical ApplicationProduct Description BNC video input10/100 Mbps Ethernet port Rear PanelNetwork and Status LEDs RS-232 COM portGeneral I/O terminal block DI+Reset Button VDC Power AdaptorGetting Started Assigning an IP Address Hardware InstallationBefore Getting Started Dhcp Server EnvironmentUsing IP Reporter Non-DHCP Server Environment Panel Mounting Mounting VPortAssigning the IP Address Manually DIN-Rail MountingAccessing VPort 2310 for the First Time Functions Featured NPort’s HomepageAccessing VPort AuthenticationOpening Your Browser Installing the Plug-in Application Functions Featured on VPort’s Homepage Relay Output Control Custom PTZ Camera CommandsClient Settings Motorized PTZ Camera ControlPage System Configuration System Configuration Via Web AccessSystem Configuration Via Web Access SystemHost name Date and Time Add user Root passwordSecurity Manage userReset network at next boot Reset network at next boot$ Reset network at next boot NetworkGeneral SmtpChannel port Audio ControlSave the modification Improve audio quality in a low bandwidth environmentCheckmark Enable Ddns Ddns & UPnPDynamic DNS Text on Video VideoUniversal PnP ColorMaximum Frame Rate SizeModulation Video Quality ControlSave the settings Enable Motion DetectionImage Setting Flip and MirrorHow to Set up a VMD condition Enable Motion Detection boxMotion Detection VPort 2310 User’s Manual System Configuration Application Setup the Trigger Condition Step Event operation Sequential modeStep Setup the General Setup the Trigger actionWeekly schedule Event operationCamera Control Sequential ModeTrigger output alarm Send Snapshot by Email or FTPBaud rate bps Interface modePreset Position Select Camera driverCustom commands Custom Camera Settings Focus Focus near, Focus Far actionsLogo link Homepage LayoutLogo figure Background graphView log file View parametersSystem Configuration Via FTP Factory defaultVideo Server Initial Configuration file From 12 to -12, GMT + ValueCurrent Language, read-only Or 1024 to VPort 2310 User’s Manual System Configuration Values64k, 128k, 256k, 384k, 512k, 768k 1000k, 1200k System Configuration Via Telnet Telnet CommandsSystem core debugging Restore factory default settings Skip installation at next bootReset network Reset systemURL Commands for System Maintenance Advanced ApplicationsVideo Embedded in Customers’ Homepage This problemCapturing Up-to-date Still Images Getting snapshot via URLGetting triggered snapshots via URL Download Event-triggered SnapshotsCustomizing Homepage Graphics Getting triggered snapshots via FTPMoving motorized camera in PTZ direction URL Commands for DI/DO & Camera’s Actions SettingDrive digital outputs Recalling camera positionRestore Factory Default Settings via URL URL Commands for System MaintenanceSending commands to devices attached to the COM port Download System Log via FTPUpgrading System Firmware Using Upgrade Wizard to Upgrade Firmware Using FTP to Upgrade Firmware VPort 2310 User’s Manual Upgrading System FirmwareTroubleshooting Power On Self Test Post Frequently Asked QuestionsLED pattern after Post Failed function Troubleshooting VPort 2310 User’s Manual Troubleshooting VPort 2310 User’s Manual Troubleshooting URL Commands of Video Server Homepage name Referenced URLResource name Reference URL Name Value DescriptionNetwork configuration URL Video configuration URL Image quality configuration URL Custom camera configuration URL Homepage layout configuration URL Settings of Supported PTZ Cameras Camera model Baud rate Data bits Stop bit Parity bitCamera Control Cable Time Zone Table VPort 2310 User’s Manual Time Zone Table Network Technical SpecificationsTechnology Serial PortAlarm Features Power RequirementsWarranty Remote Firmware UpgradeService Information Moxa Internet Services Following services are providedProblem Report Form Moxa Product & VPort Serial NumberProduct Return Procedure