Moxa Technologies 2310 user manual Service Information

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Service Information

This appendix shows you how to contact Moxa for information about this and other products, and how to report problems.

In this appendix, we cover the following topics.

!MOXA Internet Services

!Problem Report Form

!Product Return Procedure

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Contents Moxa VPort 2310 Video Server User’s Manual First Edition, JanuaryVPort 2310 User’s Manual Copyright NoticeTrademarks DisclaimerBefore getting started Important NoteTable of Contents Chapter Upgrading System Firmware Page Introduction Overview Technical support for developers Package ChecklistProduct Features Typical Application Product DescriptionFront Panel BNC video inputRear Panel Network and Status LEDs10/100 Mbps Ethernet port RS-232 COM portGeneral I/O terminal block DI+Reset Button VDC Power AdaptorGetting Started Hardware Installation Before Getting StartedAssigning an IP Address Dhcp Server EnvironmentUsing IP Reporter Non-DHCP Server Environment Mounting VPort Assigning the IP Address ManuallyPanel Mounting DIN-Rail MountingAccessing VPort 2310 for the First Time Functions Featured NPort’s HomepageOpening Your Browser Accessing VPortAuthentication Installing the Plug-in Application Functions Featured on VPort’s Homepage Custom PTZ Camera Commands Client SettingsRelay Output Control Motorized PTZ Camera ControlPage System Configuration System Configuration Via Web AccessHost name System Configuration Via Web AccessSystem Date and Time Root password SecurityAdd user Manage userReset network at next boot $ Reset network at next bootReset network at next boot NetworkGeneral SmtpAudio Control Save the modificationChannel port Improve audio quality in a low bandwidth environmentDynamic DNS Checkmark Enable DdnsDdns & UPnP Video Universal PnPText on Video ColorSize ModulationMaximum Frame Rate Video Quality ControlEnable Motion Detection Image SettingSave the settings Flip and MirrorMotion Detection How to Set up a VMD conditionEnable Motion Detection box VPort 2310 User’s Manual System Configuration Application Step Event operation Sequential mode Step Setup the GeneralSetup the Trigger Condition Setup the Trigger actionWeekly schedule Event operationSequential Mode Trigger output alarmCamera Control Send Snapshot by Email or FTPInterface mode Preset PositionBaud rate bps Select Camera driverCustom commands Custom Camera Settings Focus Focus near, Focus Far actionsHomepage Layout Logo figureLogo link Background graphView log file View parametersSystem Configuration Via FTP Factory defaultVideo Server Initial Configuration file From 12 to -12, GMT + ValueCurrent Language, read-only Or 1024 to VPort 2310 User’s Manual System Configuration Values64k, 128k, 256k, 384k, 512k, 768k 1000k, 1200k System core debugging System Configuration Via TelnetTelnet Commands Skip installation at next boot Reset networkRestore factory default settings Reset systemURL Commands for System Maintenance Advanced ApplicationsThis problem Capturing Up-to-date Still ImagesVideo Embedded in Customers’ Homepage Getting snapshot via URLDownload Event-triggered Snapshots Customizing Homepage GraphicsGetting triggered snapshots via URL Getting triggered snapshots via FTPURL Commands for DI/DO & Camera’s Actions Setting Drive digital outputsMoving motorized camera in PTZ direction Recalling camera positionURL Commands for System Maintenance Sending commands to devices attached to the COM portRestore Factory Default Settings via URL Download System Log via FTPUpgrading System Firmware Using Upgrade Wizard to Upgrade Firmware Using FTP to Upgrade Firmware VPort 2310 User’s Manual Upgrading System FirmwareTroubleshooting LED pattern after Post Failed function Troubleshooting Power On Self Test PostFrequently Asked Questions VPort 2310 User’s Manual Troubleshooting VPort 2310 User’s Manual Troubleshooting URL Commands of Video Server Homepage name Referenced URLResource name Reference URL Name Value DescriptionNetwork configuration URL Video configuration URL Image quality configuration URL Custom camera configuration URL Homepage layout configuration URL Settings of Supported PTZ Cameras Camera model Baud rate Data bits Stop bit Parity bitCamera Control Cable Time Zone Table VPort 2310 User’s Manual Time Zone Table Technical Specifications TechnologyNetwork Serial PortPower Requirements WarrantyAlarm Features Remote Firmware UpgradeService Information Moxa Internet Services Following services are providedProblem Report Form Moxa Product & VPort Serial NumberProduct Return Procedure