| c. If you’re connecting this camera from Internet, it |
| could be caused by a slow Internet connection, and |
| it’s not a problem caused by camera. However, when |
| the network connection is slow, you should use lower |
| frame rate / resolution. |
| d. Adjust the antenna if you’re using wireless |
| connection. The antenna should be perpendicular to |
| the ground to get best reception, and the distance |
| between IP camera and computer / wireless access |
| point should not be too far. |
| e. Try to adjust ‘MTU’ setting if you’re using PPPoE to |
| connect to Internet. Ask your ISP or network |
| administrator for detailed instruction. |
|
|
IP camera is not | a. Is the network cable or wireless connection |
responding | disconnected? Please check it. |
| b. Unplug the power adapter from wall socket and |
| plug it in again after 10 seconds, then try to connect to |
| the IP camera again. |
| c. If IP camera is correctly powered (‘Power’ LED is |
| on), but you still can not connect to the camera when |
| you’re sure that IP address is correct, please contact |
| dealer of purchase for help). |
|
|
Image is fuzzy | a. Use a soft cloth to clean the lens on the camera. |
| You can use cloth with water, but DO NOT use |
| alcohol or other chemical solution. |
| b. Try to adjust brightness setting. |
| c. If there’s any light at the place where IP camera is |
| located, switch it on and see if image looks better. |
|
|
I set the IP camera | a. If the image is send by Email, please make sure it’s |
to send image by | not blocked by any |
Email or FTP, but |
|