6 Troubleshooting
General issues
The TV does not switch on:
∙Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.
∙Make sure that the power cable is securely connected.
When you are turning the TV on, off or to standby, you hear a creaking sound from the TV chassis:
No action is required. The creaking sound is due to the normal expansion and contraction of the TV as it cools and warms up. This does not affect performance.
The TV does not respond to remote control or TV controls when switched on:
The TV requires some time to start up. During this time, the TV does not respond to the remote control or TV controls. This is normal behaviour.
If the TV continues to be unresponsive to the remote control, view the remote control sensor through a digital camera – if you press any button on the remote control and notice red flickering at the sensor, the remote control is working but the TV may need to be checked by Philips Consumer Care. This troubleshooting procedure is not applicable to remote controls that are paired wirelessly with the TV.
When the TV is in standby, a
This is normal behaviour. When the TV is disconnected and reconnected to the power supply, the startup screen is displayed at the next startup.
To switch on the TV from standby, press 
on the remote control or press any key on the TV.
The standby light on the TV blinks red:
Disconnect the power cable from the power outlet. Wait until the TV cools down before you reconnect the power cable. If the
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blinking reoccurs, contact Philips Consumer Care.
The TV audio is in the wrong language:
If you select audio language via 
OPTIONS, the TV resets to the default language when you change channels or switch off the TV. To retain the selected language, change your
audio language by pressing 
, then selecting [Setup] > [Channel settings] > [Languages]
>[Primary audio language] or [Secondary audio language].
The TV or Smart TV menu is in the wrong language:
Change the menu to your preferred language.
For more information, see Change your TV settings > Language settings > Menu language (Page 28).
You forgot the
Enter ‘8888’.
You want to upgrade your TV software: Visit www.philips.com/support and
download the latest software package for your TV. Software installation instructions and release notes indicating what's been updated are also available at the site. Full
instructions on how to upgrade your TV software are also available at Change your
TV settings > Update software (Page Error!
Bookmark not defined.).
Channel issues
You want to install TV channels:
See Change your TV settings > Automatic installation (Page 26) for instructions on
installing analogue or digital channels.
No digital channels were found during the installation:
∙See the technical specifications to make sure that your TV supports
∙Make sure that all cables are properly connected and that the correct network is selected.