Crown XTI 4002, XTI 2002 Packing Instructions, Estimate Approval, Payment of Non-Warranty Repairs

XTi2 Series Power Amplifiers

Service

3.Ship product to:

CROWN AUDIO FACTORY SERVICE 1718 W MISHAWKA RD. ELKHART, IN 46517

4.Use a bold black marker and write the SRA number on three sides of the box.

5.Record the SRA number for future reference. The SRA number can be used to check the repair status.

Packing Instructions

Important: These instructions must be followed. If they are not followed, Crown Audio, Inc. assumes no responsibility for damaged goods and/or accessories that are sent with your unit.

1.Fill out and include the Crown Audio Factory Service Information sheet in the back of this manual.

2.Do not ship any accessories (manuals, cords, hardware, etc.) with your unit. These items are not needed to service your product. We will not be responsible for these items.

3.When shipping your Crown product, it is important that it has adequate protection. We recommend you use the original pack material when returning the product for repair (Figure 9.1). If you do not have the original box, please call Crown at 800.342.6939 or 574.294.8210 and order new pack material. (Do not ship your unit in a wood or metal cabinet.)

4.If you provide your own shipping pack, the minimum recommended requirements for materials are as follows:

a.275 P.S.I. burst test, Double-Wall carton that allows for 2-inch solid Styrofoam on all six sides of unit or 3 inches of plastic bubble wrap on all six sides of unit.

b.Securely seal the package with an adequate carton sealing tape.

c.Do not use light boxes or “peanuts”. Damage caused by poor packaging will not be covered under warranty.

Enclose the completed Crown Audio Factory Service Information form (or securely attach it to the outside of carton) and re-seal the shipping pack with a sturdy carton sealing tape.

Estimate Approval

Approval of estimate must be given within 30 days after being notified by Crown Audio Inc. Units still in the possession of

Crown after 30 days of the estimate will become the property of Crown Audio Inc.

Payment of Non-Warranty Repairs

Payment on out-of-warranty repairs must be received within 30 days of the repair date. Units unclaimed after 30 days become the property of Crown Audio Inc.

If you have any questions, please contact Crown Factory Service.

Crown Factory Service

1718 W. Mishawaka Rd.,

Elkhart, Indiana 46517 U.S.A.

Telephone:

574-294-8200

800-342-6939 (North America, Puerto Rico, and Virgin Islands only)

Facsimile:

574-294-8301 (Technical Support)

574-294-8124 (Factory Service)

Web site:

http://www.crownaudio.com

Operation Manual page 45