Axis Communications M7014 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS M7014 Video Encoder

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the > with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

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Contents Axis M7014 Video Encoder Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis M7014 Video Encoder Table of ContentsConnectors and Buttons Hardware OverviewHardware Overview SD Card Slot LED IndicatorsControl Button Color IndicationAccessing the Product Accessing the ProductAccess from a Browser Set the Root Password Accessing the Product Access from the InternetNetwork TCP/IP Advanced Click Use HttpsControls on the Live View Live ViewAxis Media Control viewer toolbar PTZ ControlsPreset Positions, on Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M7014 Video Encoder Setting Up the Product Setting Up the ProductBasic Setup Video VideoVideo Stream Pixel CounterQuad stream Image264 Image Settings Camera SettingsVideo Stream Profiles Image AppearanceOverlay Image Video OverlayGo to Video Video Stream and select the Image tab Go to Video Overlay ImageUsing Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Live View Config Live View ConfigDefault live view video Viewer Settings Default Viewer for BrowsersUser Defined Links Browser Viewer DescriptionGo to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard Tour Device SettingsAdvanced LimitsOSD Menu Installing a PTZ driverDetectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionMedium level 50% Default valuesLow level 0% Recommended valuesEvents EventsSetting Up an Action Rule PTZ ControlGo to Events Action Rules and click Add Events Recipients Setting Up an Email RecipientRecipient Use with action Go to Events Recipients and click AddRecurrences SchedulesGo to Events Schedules and click Add Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsNetwork Go to System Options Security CertificatesIPv6 Address Configuration IPv4 Address ConfigurationAxis Internet Dynamic DNS Service ARP/PingDNS Configuration Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationFTP NAT traversal port mapping for IPv4UPnPTM can be disabled under System Options Network UPnPTM QoS Quality of ServiceUPnPTM RTP/H.264Bonjour StorageSD Card Network ShareSupport MaintenanceSupport Overview System OverviewLogs & Reports Plain ConfigScripting File UploadSystem Options Reset to Factory Default Settings Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlyVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsConnectors RS-485/422 Connector Performance ConsiderationsFunction Pin M3.2

M7014 specifications

The Axis Communications M7014 is a state-of-the-art video encoder designed to enhance the capabilities of existing analog cameras by integrating them into modern IP-based video surveillance systems. This encoder facilitates the transition from traditional surveillance infrastructure to more advanced and flexible IP solutions, making it an ideal choice for organizations looking to modernize their security setups.

One of the main features of the M7014 is its ability to encode video in multiple formats, including H.264 and Motion JPEG. H.264 is particularly valued for its efficient compression capabilities, allowing high-quality video to be transmitted using less bandwidth, which is essential for optimizing storage and network resources. The encoder supports a resolution of up to 720p, ensuring clear and detailed footage that can be crucial for identifying individuals or events.

The M7014 offers four channels, enabling users to connect and manage multiple analog cameras simultaneously. This multi-channel capability is perfect for businesses needing extensive coverage over different areas without the need to invest in multiple encoders. Additionally, the encoder provides two-way audio capabilities, allowing for real-time communication between the monitoring center and the field, which adds an extra layer of security and operational efficiency.

Incorporating advanced video analytics, the M7014 supports functionalities such as motion detection and audio detection, which trigger alerts and notifications in case of suspicious activities. This proactive approach ensures that security personnel are immediately informed about potential threats, enabling timely responses.

Moreover, the M7014 is designed with ease of installation and integration in mind. It features Power over Ethernet (PoE), reducing the need for additional power cables and simplifying the setup process. This technology also allows for remote management and configuration, making it easier for users to monitor and adjust settings from various locations.

Furthermore, the device is equipped with Axis' unique One-Click Cloud capability, which allows for seamless connection to cloud services, enhancing the flexibility and scalability of the surveillance system. The M7014 is also compatible with a variety of video management software, ensuring that users can choose a platform that best meets their operational needs.

In summary, the Axis Communications M7014 is a powerful and versatile video encoder designed to support the transition from analog to IP surveillance. With its multi-channel capabilities, efficient video compression, advanced analytics, and user-friendly features, it represents a valuable addition to any security infrastructure, enhancing surveillance effectiveness while streamlining operations.