Axis Communications M7014 user manual Symptoms, Possible Causes and Remedial Actions

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AXIS M7014 Video Encoder

Troubleshooting

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see .

The product is located on a

If the IP address intended for the product and the IP address of the computer used to access the

different subnet

product are located on different subnets, you will not be able to set the IP address. Contact your

 

network administrator to obtain an IP address.

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 44.

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Contents Axis M7014 Video Encoder Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis M7014 Video EncoderHardware Overview Connectors and ButtonsHardware Overview Control Button LED IndicatorsSD Card Slot Color IndicationAccessing the Product Accessing the ProductAccess from a Browser Network TCP/IP Advanced Accessing the Product Access from the InternetSet the Root Password Click Use HttpsAxis Media Control viewer toolbar Live ViewControls on the Live View PTZ ControlsPreset Positions, on Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M7014 Video Encoder Setting Up the Product Setting Up the ProductBasic Setup Video Stream VideoVideo Pixel CounterImage Quad stream264 Video Stream Profiles Camera SettingsImage Settings Image AppearanceGo to Video Video Stream and select the Image tab Video OverlayOverlay Image Go to Video Overlay ImagePrivacy Mask Using Overlay Text in an Action RuleGo to Events Action Rules Live View Config Live View ConfigDefault live view video User Defined Links Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionPTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAdvanced Device SettingsPTZ Pan Tilt Zoom Guard Tour LimitsInstalling a PTZ driver OSD MenuCamera Tampering DetectorsDetectors Motion DetectionGo to Detectors Motion Detection Set Up Motion Detection WindowsMotion Detection Parameters Parameter Object Size History Sensitivity DescriptionLow level 0% Default valuesMedium level 50% Recommended valuesEvents EventsPTZ Control Setting Up an Action RuleGo to Events Action Rules and click Add Recipient Use with action Setting Up an Email RecipientEvents Recipients Go to Events Recipients and click AddGo to Events Schedules and click Add SchedulesRecurrences Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersCertificates IeeeGo to System Options Security Ieee Network Basic TCP/IP SettingsDate & Time Go to System Options Security CertificatesAxis Internet Dynamic DNS Service IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingNTP Configuration Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPUPnPTM QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM RTP/H.264SD Card StorageBonjour Network ShareSupport Overview MaintenanceSupport System OverviewScripting Plain ConfigLogs & Reports File UploadSystem Options Reset to Factory Default Settings Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Video Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Storage and disk management problemsTechnical Specifications Technical SpecificationsConnectors Performance Considerations RS-485/422 ConnectorFunction Pin M3.2

M7014 specifications

The Axis Communications M7014 is a state-of-the-art video encoder designed to enhance the capabilities of existing analog cameras by integrating them into modern IP-based video surveillance systems. This encoder facilitates the transition from traditional surveillance infrastructure to more advanced and flexible IP solutions, making it an ideal choice for organizations looking to modernize their security setups.

One of the main features of the M7014 is its ability to encode video in multiple formats, including H.264 and Motion JPEG. H.264 is particularly valued for its efficient compression capabilities, allowing high-quality video to be transmitted using less bandwidth, which is essential for optimizing storage and network resources. The encoder supports a resolution of up to 720p, ensuring clear and detailed footage that can be crucial for identifying individuals or events.

The M7014 offers four channels, enabling users to connect and manage multiple analog cameras simultaneously. This multi-channel capability is perfect for businesses needing extensive coverage over different areas without the need to invest in multiple encoders. Additionally, the encoder provides two-way audio capabilities, allowing for real-time communication between the monitoring center and the field, which adds an extra layer of security and operational efficiency.

Incorporating advanced video analytics, the M7014 supports functionalities such as motion detection and audio detection, which trigger alerts and notifications in case of suspicious activities. This proactive approach ensures that security personnel are immediately informed about potential threats, enabling timely responses.

Moreover, the M7014 is designed with ease of installation and integration in mind. It features Power over Ethernet (PoE), reducing the need for additional power cables and simplifying the setup process. This technology also allows for remote management and configuration, making it easier for users to monitor and adjust settings from various locations.

Furthermore, the device is equipped with Axis' unique One-Click Cloud capability, which allows for seamless connection to cloud services, enhancing the flexibility and scalability of the surveillance system. The M7014 is also compatible with a variety of video management software, ensuring that users can choose a platform that best meets their operational needs.

In summary, the Axis Communications M7014 is a powerful and versatile video encoder designed to support the transition from analog to IP surveillance. With its multi-channel capabilities, efficient video compression, advanced analytics, and user-friendly features, it represents a valuable addition to any security infrastructure, enhancing surveillance effectiveness while streamlining operations.