Axis Communications M7014 user manual Product is accessible locally but not externally, Basic

Page 47

AXIS M7014 Video Encoder

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 36.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 39. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC), on page 11.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis M7014 Video Encoder Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis M7014 Video Encoder Table of ContentsHardware Overview Connectors and ButtonsHardware Overview Color Indication LED IndicatorsSD Card Slot Control ButtonAccess from a Browser Accessing the ProductAccessing the Product Click Use Https Accessing the Product Access from the InternetSet the Root Password Network TCP/IP AdvancedPTZ Controls Live ViewControls on the Live View Axis Media Control viewer toolbarPreset Positions, on Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Axis M7014 Video Encoder Basic Setup Setting Up the ProductSetting Up the Product Pixel Counter VideoVideo Video Stream264 Quad streamImage Image Appearance Camera SettingsImage Settings Video Stream ProfilesGo to Video Overlay Image Video OverlayOverlay Image Go to Video Video Stream and select the Image tabGo to Events Action Rules Using Overlay Text in an Action RulePrivacy Mask Default live view video Live View ConfigLive View Config Browser Viewer Description Default Viewer for BrowsersViewer Settings User Defined LinksPTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomLimits Device SettingsPTZ Pan Tilt Zoom Guard Tour AdvancedOSD Menu Installing a PTZ driverMotion Detection DetectorsDetectors Camera TamperingParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionRecommended values Default valuesMedium level 50% Low level 0%Events EventsGo to Events Action Rules and click Add Setting Up an Action RulePTZ Control Go to Events Recipients and click Add Setting Up an Email RecipientEvents Recipients Recipient Use with actionGo to Events Recurrences and click Add SchedulesRecurrences Go to Events Schedules and click AddContinuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityGo to System Options Security Ieee IeeeCertificates Go to System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Axis Internet Dynamic DNS ServiceHost Name Configuration Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationFTP NAT traversal port mapping for IPv4RTP/H.264 QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMNetwork Share StorageBonjour SD CardSystem Overview MaintenanceSupport Support OverviewFile Upload Plain ConfigLogs & Reports ScriptingSystem Options Reset to Factory Default Settings Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Storage and disk management problems Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Video Camera SettingsTechnical Specifications Technical SpecificationsConnectors Function Pin RS-485/422 ConnectorPerformance Considerations M3.2

M7014 specifications

The Axis Communications M7014 is a state-of-the-art video encoder designed to enhance the capabilities of existing analog cameras by integrating them into modern IP-based video surveillance systems. This encoder facilitates the transition from traditional surveillance infrastructure to more advanced and flexible IP solutions, making it an ideal choice for organizations looking to modernize their security setups.

One of the main features of the M7014 is its ability to encode video in multiple formats, including H.264 and Motion JPEG. H.264 is particularly valued for its efficient compression capabilities, allowing high-quality video to be transmitted using less bandwidth, which is essential for optimizing storage and network resources. The encoder supports a resolution of up to 720p, ensuring clear and detailed footage that can be crucial for identifying individuals or events.

The M7014 offers four channels, enabling users to connect and manage multiple analog cameras simultaneously. This multi-channel capability is perfect for businesses needing extensive coverage over different areas without the need to invest in multiple encoders. Additionally, the encoder provides two-way audio capabilities, allowing for real-time communication between the monitoring center and the field, which adds an extra layer of security and operational efficiency.

Incorporating advanced video analytics, the M7014 supports functionalities such as motion detection and audio detection, which trigger alerts and notifications in case of suspicious activities. This proactive approach ensures that security personnel are immediately informed about potential threats, enabling timely responses.

Moreover, the M7014 is designed with ease of installation and integration in mind. It features Power over Ethernet (PoE), reducing the need for additional power cables and simplifying the setup process. This technology also allows for remote management and configuration, making it easier for users to monitor and adjust settings from various locations.

Furthermore, the device is equipped with Axis' unique One-Click Cloud capability, which allows for seamless connection to cloud services, enhancing the flexibility and scalability of the surveillance system. The M7014 is also compatible with a variety of video management software, ensuring that users can choose a platform that best meets their operational needs.

In summary, the Axis Communications M7014 is a powerful and versatile video encoder designed to support the transition from analog to IP surveillance. With its multi-channel capabilities, efficient video compression, advanced analytics, and user-friendly features, it represents a valuable addition to any security infrastructure, enhancing surveillance effectiveness while streamlining operations.
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